Bad customer service

We had a issue with the wifi connection at my house. We called the call center agent to assist. Zuhauyr Hazi was very polite at first.

He battled for about 1 hours 9 minutes to try and remedy the situation which cost me R180 from my cell phone with no resolve.

He proceeded to inform me that I needed to connect to a lan connection which I have done previously on my work laptop.

He wanted me to change the setting on my work laptop and cited that the reason for the reset not working is because of my company fire walls.

Like I said previously this worked so he told me to magically find another laptop that has a network cable otherwise he will have to call vumatel who will charge me 1200 if there are no faults on the line.

So is this the hoops we as mweb customers has to jump through to solve technical problems.

He became rude and stroppy with me on the phone when I challenged this expectation. Does mweb expect all its customers to have multiple laptops at their disposal to fix tech problems themselves.

Your customer agent was rude to me hence I opted not to continue with the call. I don't appreciate being screamed at and spoken down to.

Should this be the case I would like to cancel my service with mweb.