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NOMASABISA S
1 reviews | Active since Oct 2021
15 May 2026, 17:00
Bad customer service
Worst service provider, very hard to get hold of them when you want to be reconnected. Wasted +-R200 trying to call them.
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
15 May 2026, 17:03Hi Nomasabisa,
Thank you for taking the time to share this feedback with us. Spending money on airtime and struggling to get reconnected understandably adds to the frustration, especially when you’re simply trying to restore a service you rely on. That’s not how support should feel.
We can see that assistance has since been provided, and we hope this helped move things in the right direction. Your experience and concerns around accessibility and reconnection support will be shared with our Service Quality Team for review and improvement.
If there is anything still outstanding or if you need further help, please feel free to reach out to us via a direct message on Hello Peter with a brief description, and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback with us. Spending money on airtime and struggling to get reconnected understandably adds to the frustration, especially when you’re simply trying to restore a service you rely on. That’s not how support should feel.
We can see that assistance has since been provided, and we hope this helped move things in the right direction. Your experience and concerns around accessibility and reconnection support will be shared with our Service Quality Team for review and improvement.
If there is anything still outstanding or if you need further help, please feel free to reach out to us via a direct message on Hello Peter with a brief description, and we’ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 17:03
Official
Hi Nomasabisa,
Thank you for taking the time to share this feedback with us. Spending money on airtime and struggling to get reconnected understandably adds to the frustration, especially when you’re simply trying to restore a service you rely on. That’s not how support should feel.
We can see that assistance has since been provided, and we hope this helped move things in the right direction. Your experience and concerns around accessibility and reconnection support will be shared with our Service Quality Team for review and improvement.
If there is anything still outstanding or if you need further help, please feel free to reach out to us via a direct message on Hello Peter with a brief description, and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share this feedback with us. Spending money on airtime and struggling to get reconnected understandably adds to the frustration, especially when you’re simply trying to restore a service you rely on. That’s not how support should feel.
We can see that assistance has since been provided, and we hope this helped move things in the right direction. Your experience and concerns around accessibility and reconnection support will be shared with our Service Quality Team for review and improvement.
If there is anything still outstanding or if you need further help, please feel free to reach out to us via a direct message on Hello Peter with a brief description, and we’ll gladly assist.
Kind regards,
Mweb Team
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NOMASABISA S's updateReviewer Update
15 May 2026, 17:05I have not been assisted. I’ve been caller number 6 since I don’t know.
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NOMASABISA S's update15 May 2026, 17:05
Reviewer Update
I have not been assisted. I’ve been caller number 6 since I don’t know.
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NOMASABISA S's updateReviewer Update
15 May 2026, 17:06image.png 225.62 KB
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NOMASABISA S's update15 May 2026, 17:06
Reviewer Update
image.png 225.62 KB
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NOMASABISA S's updateReviewer Update
15 May 2026, 17:06image.png 225.25 KB
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NOMASABISA S's update15 May 2026, 17:06
Reviewer Update
image.png 225.25 KB
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NOMASABISA S's updateReviewer Update
15 May 2026, 17:07I’m still waiting even now. I’m frustrated
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NOMASABISA S's update15 May 2026, 17:07
Reviewer Update
I’m still waiting even now. I’m frustrated
Mweb's replyOfficial
18 May 2026, 10:01Hi Nomasabisa, Thank you for your message.We understand your frustration, especially given the continued wait and the impact this delay is having on you. When you’ve already raised an issue and are still waiting for progress, it becomes understandably frustrating and disruptive.Before we proceed further, we just need to confirm so we can take the correct next step for you:Do you still require assistance with this matter?If yes, please reply with your account email address and a brief summary of the issue so we can immediately pick this up, review what has caused the delay, and ensure it is progressed without further waiting or repeated follow-ups.We will then take ownership from our side and ensure the matter is properly addressed through to resolution.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply18 May 2026, 10:01
Official
Hi Nomasabisa, Thank you for your message.We understand your frustration, especially given the continued wait and the impact this delay is having on you. When you’ve already raised an issue and are still waiting for progress, it becomes understandably frustrating and disruptive.Before we proceed further, we just need to confirm so we can take the correct next step for you:Do you still require assistance with this matter?If yes, please reply with your account email address and a brief summary of the issue so we can immediately pick this up, review what has caused the delay, and ensure it is progressed without further waiting or repeated follow-ups.We will then take ownership from our side and ensure the matter is properly addressed through to resolution.Kind regards,
The Mweb Team
The Mweb Team