Bad customer service

I have an account with Mweb, on the 28th of August 2024 I phoned and asked if it would be possible to move my router from my flat to the main house, as I am renting out the flat. I have been following up every 3 days, and it is the 11th of September 2024 and I am still waiting for someone to contact me.

If I was a new customer that wanted to open an account, or someone wanting to upgrade, I surely would not like to wait 15 days for someone to contact me. I would expect a reply within at least 2 days, it is so annoying trying to get a response.