bad customer service

when i took this contract with mweb in 2014 it has been problems . Firstly i was given the wrong package . Then it was sorted by the Fix IP address and given the cisco router . IT works for 2 to 3 month then no service and i will not be online for a month or 2 .Telkom will blam mweb .In 2015 i only used it for 6 month the rest it was problems but i was paying mweb . Late last year november 2015 it was not seeking in and they had to bring other router which was not working and decided to give me billon router . It worked for 1 day then we had to logged calls . IT was not working and i was told i must buy a router because they have disconnect the cisco .I took this some is can be able to view my cameras on side .Saddly Mweb dont have technision they work remotely . I get debted every month