BAD CUSTOMER SERVICE

I ordered the advertised package on the 14th August and was approved, was told the installation would be within 5 to 10 working days, which thing did not happen. 3 weeks later I called to enquire and was told that the technical department would call me in two days time. Two days later I called and requested to cancel the order, only for the call center agent to ask me to give them another 24hours. coupler days a courier company delivers a modem and i also receive a ZERO amount invoice with an account number. I just called again this afternoon to request that they should stop sending me SMS's that promise me installation within 5 to 10 working days, because they seem not to count from 1 to 10. The agent told me that there was a ticket that indicates that they called me and there was no response on the same phone that the are sending me SMS's on. I feel that they are stupifying me with these SMS's. My call was to ask them to stop sending me these SMS's. I now feel like they are Stocking me.

Regards Wilson Malaka