Bad customer service

Mweb activated my line on the 14 of nov and I still have not been able to use their line , when I phoned them a week later 27 nov where I spoke to two agents from the retention team Brenda and Abdul Abheem whom were very rude to me and kept transferring me back to the queue… I am so upset and feeling disrespected by these two agents whom I think do not want to work or are not interested in doing their job but yet getting paid for it! Very disgusted by this careless behaviour