NF
Nathierah F
1 reviews | Active since Mar 2025
28 Mar 2026, 16:03
Bad customer service
No wifi connection for days, promises was made for technician to come out but still nothing. Mweb does not communicate at all and no one seem to be interested, this far it has cost alot of data to for internet access to do important work
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Replies (1)
Mweb's replyOfficial
30 Mar 2026, 08:58Dear Nathierah. Thank you for sharing your experience. We understand how disruptive it is to be without a working connection, especially when it affects important work and incurs additional data costs. Your situation is important to us, and we want to ensure you receive personalised support to resolve it as quickly as possible.To assist you further, please confirm your fault reference number and the registered email address with us. Once we have this information, we can verify your details and provide a direct update on your case.We encourage you to continue this conversation in a private message, so we can safely access your account information and escalate your fault appropriately. This will allow us to track your issue closely and provide updates until your service is fully restored.We appreciate your patience and will ensure that your concerns are addressed as a priority.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply30 Mar 2026, 08:58
Official
Dear Nathierah. Thank you for sharing your experience. We understand how disruptive it is to be without a working connection, especially when it affects important work and incurs additional data costs. Your situation is important to us, and we want to ensure you receive personalised support to resolve it as quickly as possible.To assist you further, please confirm your fault reference number and the registered email address with us. Once we have this information, we can verify your details and provide a direct update on your case.We encourage you to continue this conversation in a private message, so we can safely access your account information and escalate your fault appropriately. This will allow us to track your issue closely and provide updates until your service is fully restored.We appreciate your patience and will ensure that your concerns are addressed as a priority.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team