ML
Marquin L
1 reviews | Active since Jul 2017
13 May 2026, 16:52
Bad customer service
I made 3 calls to Mweb customer support today. I was in a que for all 3 calls and all 3 waiting periods exceeded 1 hour and still I was not helped. I also used the mobile app to do the live chat, which is utterly useless aswell. I have been complaining about the customer support at this business for years now but it’s just getting worse.
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Mweb's replyOfficial
13 May 2026, 17:07Hi Marquin,
Making three separate calls, waiting over an hour each time without getting through, and then experiencing the same lack of response on live chat is understandably exhausting and discouraging, especially when you have been raising concerns about support for some time. This is not the experience we want for our clients, and we recognise how this ongoing situation has impacted your trust.
Your comments regarding call queue delays and live chat responsiveness will be shared with our Service Quality Team for review and improvement, as accessibility to support is critical and clearly needs attention. Feedback like this helps us identify where the experience is breaking down and where changes are required.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’d be happy to assist and ensure it is looked into properly.
Kind regards,
Mweb Team
Making three separate calls, waiting over an hour each time without getting through, and then experiencing the same lack of response on live chat is understandably exhausting and discouraging, especially when you have been raising concerns about support for some time. This is not the experience we want for our clients, and we recognise how this ongoing situation has impacted your trust.
Your comments regarding call queue delays and live chat responsiveness will be shared with our Service Quality Team for review and improvement, as accessibility to support is critical and clearly needs attention. Feedback like this helps us identify where the experience is breaking down and where changes are required.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’d be happy to assist and ensure it is looked into properly.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 17:07
Official
Hi Marquin,
Making three separate calls, waiting over an hour each time without getting through, and then experiencing the same lack of response on live chat is understandably exhausting and discouraging, especially when you have been raising concerns about support for some time. This is not the experience we want for our clients, and we recognise how this ongoing situation has impacted your trust.
Your comments regarding call queue delays and live chat responsiveness will be shared with our Service Quality Team for review and improvement, as accessibility to support is critical and clearly needs attention. Feedback like this helps us identify where the experience is breaking down and where changes are required.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’d be happy to assist and ensure it is looked into properly.
Kind regards,
Mweb Team
Making three separate calls, waiting over an hour each time without getting through, and then experiencing the same lack of response on live chat is understandably exhausting and discouraging, especially when you have been raising concerns about support for some time. This is not the experience we want for our clients, and we recognise how this ongoing situation has impacted your trust.
Your comments regarding call queue delays and live chat responsiveness will be shared with our Service Quality Team for review and improvement, as accessibility to support is critical and clearly needs attention. Feedback like this helps us identify where the experience is breaking down and where changes are required.
If you still require assistance, please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’d be happy to assist and ensure it is looked into properly.
Kind regards,
Mweb Team