Bad customer service

I'm extremely frustrated and disappointed with the service I'm receiving. I cancelled my fibre line with Afrihost and moved to Mweb. According to Afrihost, they submitted the cancellation to Openserve under order number ***. It's now been three days without internet.

When I contact Mweb—my new ISP—all I get are repeated escalations with no resolution. Afrihost insists there's nothing more they can do since the line has been cancelled. Openserve, on the other hand, says my ISP must communicate with them directly.

This back-and-forth is unacceptable. No one is taking responsibility, and I'm left without service. This is a clear example of poor customer support across the board.

Openserve, please release the line (B***)—it's a simple request. Mweb, I am your new client. Kindly treat me with the urgency and respect that entails.