Bad customer service

Dear  Esmund.Thank you for reaching out and sharing your experience. We understand how frustrating it is to pay for a service that isn’t working as expected, and we recognise the inconvenience caused by the extended call centre wait times. Our technical support team was able to connect to your chat sessions and conducted thorough troubleshooting to isolate the issue. The fault has been identified on your fibre line and has been escalated directly to the infrastructure provider for urgent investigation and resolution. 

• Fault Reference: MWB***4 
• Status: Escalated for immediate resolution 
• Live Updates: You will receive real-time fault updates directly via SMS 

We acknowledge that waiting on the line for support and experiencing service disruption is not the experience we aim to provide. While the fibre installation was completed to bring service to our customers quickly, our priority now is ensuring that your connection is fully restored and stable. Please rest assured that we are monitoring this fault closely and advocating on your behalf to minimise downtime. Your satisfaction and uninterrupted connectivity are important to us, and we will continue to keep you updated until the issue is fully resolved. 
Kind regards,
The Mweb Team