MG
Muhammed G
1 reviews | Active since Feb 2018
01 Sept 2026, 20:08
Bad customer service...
Bad customer service and you wait hours to speak to someone
Helpful (0)
Replies (31)0
Replies (31)
Mweb's replyOfficial
02 Sept 2026, 08:43Hi Muhammed,
We understand how frustrating it is to wait for hours before getting assistance, especially when you need support with your service. We’d like to understand what happened and assist further. Please send us a private message with your Mweb account details so we can look into this for you.Kind regards,
The Mweb Team
We understand how frustrating it is to wait for hours before getting assistance, especially when you need support with your service. We’d like to understand what happened and assist further. Please send us a private message with your Mweb account details so we can look into this for you.Kind regards,
The Mweb Team
Mweb's reply02 Sept 2026, 08:43
Official
Hi Muhammed,
We understand how frustrating it is to wait for hours before getting assistance, especially when you need support with your service. We’d like to understand what happened and assist further. Please send us a private message with your Mweb account details so we can look into this for you.Kind regards,
The Mweb Team
We understand how frustrating it is to wait for hours before getting assistance, especially when you need support with your service. We’d like to understand what happened and assist further. Please send us a private message with your Mweb account details so we can look into this for you.Kind regards,
The Mweb Team
MG
Muhammed G's updateReviewer Update
02 Sept 2026, 08:51***.
I am new customer and I think I made a mistake to move to you guys. And don't charge me these days until you fix my issue.
I am new customer and I think I made a mistake to move to you guys. And don't charge me these days until you fix my issue.
MG
Muhammed G's update02 Sept 2026, 08:51
Reviewer Update
***.
I am new customer and I think I made a mistake to move to you guys. And don't charge me these days until you fix my issue.
I am new customer and I think I made a mistake to move to you guys. And don't charge me these days until you fix my issue.
Mweb's replyOfficial
02 Sept 2026, 11:20Hi Muhammed,Thank you for providing your account details. We’ve received them and can assist further. Please send us a brief description of the issue you’re currently experiencing so we can better understand what you need help with and assist accordingly.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Sept 2026, 11:20
Official
Hi Muhammed,Thank you for providing your account details. We’ve received them and can assist further. Please send us a brief description of the issue you’re currently experiencing so we can better understand what you need help with and assist accordingly.Kind regards,
The Mweb Team
The Mweb Team
MG
Muhammed G's updateReviewer Update
02 Sept 2026, 11:44I don't have time for that. Pull my whatsapp chat with you guys for last 2 to 3 days and you will find everything.
MG
Muhammed G's update02 Sept 2026, 11:44
Reviewer Update
I don't have time for that. Pull my whatsapp chat with you guys for last 2 to 3 days and you will find everything.
Mweb's replyOfficial
02 Sept 2026, 12:58Hi Muhammed,
We understand your frustration and appreciate that you should not have to repeat information you have already provided through WhatsApp. We can see that you have been assisted by one of our consultants, and the latest update confirms that our Technical Team has attended to the matter.If you require any further assistance or the issue has not been fully resolved, please let us know and we’ll be happy to assist further.Kind regards,
The Mweb Team
We understand your frustration and appreciate that you should not have to repeat information you have already provided through WhatsApp. We can see that you have been assisted by one of our consultants, and the latest update confirms that our Technical Team has attended to the matter.If you require any further assistance or the issue has not been fully resolved, please let us know and we’ll be happy to assist further.Kind regards,
The Mweb Team
Mweb's reply02 Sept 2026, 12:58
Official
Hi Muhammed,
We understand your frustration and appreciate that you should not have to repeat information you have already provided through WhatsApp. We can see that you have been assisted by one of our consultants, and the latest update confirms that our Technical Team has attended to the matter.If you require any further assistance or the issue has not been fully resolved, please let us know and we’ll be happy to assist further.Kind regards,
The Mweb Team
We understand your frustration and appreciate that you should not have to repeat information you have already provided through WhatsApp. We can see that you have been assisted by one of our consultants, and the latest update confirms that our Technical Team has attended to the matter.If you require any further assistance or the issue has not been fully resolved, please let us know and we’ll be happy to assist further.Kind regards,
The Mweb Team
MG
Muhammed G's updateReviewer Update
02 Sept 2026, 13:10And lastly I signed for special for 4 months discount than why my special ends in end of November. You activated my line 31st August to rob me for one month discount and I didn't even get the internet connection.
MG
Muhammed G's update02 Sept 2026, 13:10
Reviewer Update
And lastly I signed for special for 4 months discount than why my special ends in end of November. You activated my line 31st August to rob me for one month discount and I didn't even get the internet connection.
Mweb's replyOfficial
02 Sept 2026, 13:47Hi Muhammed,
We understand your concern regarding the promotional period and the date your line was activated, particularly as you expected the four-month special to run for the full agreed period. We can see that you’ve already engaged with us via Live Chat regarding this concern, and the query has since been addressed by one of our consultants.We appreciate you taking the time to raise the concern and hope the explanation provided has clarified the promotional period and billing.Kind regards,
The Mweb Team
We understand your concern regarding the promotional period and the date your line was activated, particularly as you expected the four-month special to run for the full agreed period. We can see that you’ve already engaged with us via Live Chat regarding this concern, and the query has since been addressed by one of our consultants.We appreciate you taking the time to raise the concern and hope the explanation provided has clarified the promotional period and billing.Kind regards,
The Mweb Team
Mweb's reply02 Sept 2026, 13:47
Official
Hi Muhammed,
We understand your concern regarding the promotional period and the date your line was activated, particularly as you expected the four-month special to run for the full agreed period. We can see that you’ve already engaged with us via Live Chat regarding this concern, and the query has since been addressed by one of our consultants.We appreciate you taking the time to raise the concern and hope the explanation provided has clarified the promotional period and billing.Kind regards,
The Mweb Team
We understand your concern regarding the promotional period and the date your line was activated, particularly as you expected the four-month special to run for the full agreed period. We can see that you’ve already engaged with us via Live Chat regarding this concern, and the query has since been addressed by one of our consultants.We appreciate you taking the time to raise the concern and hope the explanation provided has clarified the promotional period and billing.Kind regards,
The Mweb Team
MG
Muhammed G's updateReviewer Update
03 Sept 2026, 15:23You know funny part, I am still waiting for my issue to fired. My line is working but like bumpy ride. Internet comes and go as it feels like but I already received call from some rude consultant who just reminding me about my debit order as new client but don't care if line is working or not. I feel like I made a mistake but all good.
I
I
MG
Muhammed G's update03 Sept 2026, 15:23
Reviewer Update
You know funny part, I am still waiting for my issue to fired. My line is working but like bumpy ride. Internet comes and go as it feels like but I already received call from some rude consultant who just reminding me about my debit order as new client but don't care if line is working or not. I feel like I made a mistake but all good.
I
I
Mweb's replyOfficial
03 Sept 2026, 15:34Hi Muhammed,
We understand how frustrating it must be to experience an unstable connection and feel as though the issue is still not fully resolved. Having a reliable internet service is important. We're here to help and would like to gain a better understanding of the issue. Could you please provide a bit more detail about what you're currently experiencing? For example:
• Is the connection dropping completely and then reconnecting?
• Are the speeds slow or inconsistent?
• Does the issue affect all devices or only certain ones?
• Are there any lights on the router or ONT that change when the issue occurs?
Please feel free to include any additional details about the connectivity issue, as this will help us determine the most appropriate next steps and provide further assistance.Pease continue engaging with us direct message and we will gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience an unstable connection and feel as though the issue is still not fully resolved. Having a reliable internet service is important. We're here to help and would like to gain a better understanding of the issue. Could you please provide a bit more detail about what you're currently experiencing? For example:
• Is the connection dropping completely and then reconnecting?
• Are the speeds slow or inconsistent?
• Does the issue affect all devices or only certain ones?
• Are there any lights on the router or ONT that change when the issue occurs?
Please feel free to include any additional details about the connectivity issue, as this will help us determine the most appropriate next steps and provide further assistance.Pease continue engaging with us direct message and we will gladly take a closer look.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 15:34
Official
Hi Muhammed,
We understand how frustrating it must be to experience an unstable connection and feel as though the issue is still not fully resolved. Having a reliable internet service is important. We're here to help and would like to gain a better understanding of the issue. Could you please provide a bit more detail about what you're currently experiencing? For example:
• Is the connection dropping completely and then reconnecting?
• Are the speeds slow or inconsistent?
• Does the issue affect all devices or only certain ones?
• Are there any lights on the router or ONT that change when the issue occurs?
Please feel free to include any additional details about the connectivity issue, as this will help us determine the most appropriate next steps and provide further assistance.Pease continue engaging with us direct message and we will gladly take a closer look.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience an unstable connection and feel as though the issue is still not fully resolved. Having a reliable internet service is important. We're here to help and would like to gain a better understanding of the issue. Could you please provide a bit more detail about what you're currently experiencing? For example:
• Is the connection dropping completely and then reconnecting?
• Are the speeds slow or inconsistent?
• Does the issue affect all devices or only certain ones?
• Are there any lights on the router or ONT that change when the issue occurs?
Please feel free to include any additional details about the connectivity issue, as this will help us determine the most appropriate next steps and provide further assistance.Pease continue engaging with us direct message and we will gladly take a closer look.
Kind regards,
Mweb Team
MG
Muhammed G's updateReviewer Update
03 Sept 2026, 15:38Connection drops and rhan come back.
It happens with all the devices
Sometimes it says connected without internet and sometimes that green light on router goes aways and instead of that red light fluckers. Same issue what I have advised in the beginning and logged tge ticket.
I am not coming back here. If you would like sort this issue or do what makes you happy 😊
It happens with all the devices
Sometimes it says connected without internet and sometimes that green light on router goes aways and instead of that red light fluckers. Same issue what I have advised in the beginning and logged tge ticket.
I am not coming back here. If you would like sort this issue or do what makes you happy 😊
MG
Muhammed G's update03 Sept 2026, 15:38
Reviewer Update
Connection drops and rhan come back.
It happens with all the devices
Sometimes it says connected without internet and sometimes that green light on router goes aways and instead of that red light fluckers. Same issue what I have advised in the beginning and logged tge ticket.
I am not coming back here. If you would like sort this issue or do what makes you happy 😊
It happens with all the devices
Sometimes it says connected without internet and sometimes that green light on router goes aways and instead of that red light fluckers. Same issue what I have advised in the beginning and logged tge ticket.
I am not coming back here. If you would like sort this issue or do what makes you happy 😊
Mweb's replyOfficial
03 Sept 2026, 16:37Hi Muhammed,
Thank you for providing the additional information. We understand how frustrating it must be to experience an unstable connection where the internet drops intermittently across all devices. A reliable connection is important, and this is certainly not the experience we want for our customers. Based on the details you've shared regarding the connection dropping, the red light flashing on the router, and the issue affecting all devices, we have requested that our Onboarding Team reach out and ensure everything is setup correct including addressing any additional connectivity concerns. The team will review the fault history and work with you to determine the cause of the intermittent connection.
Kind regards,
Mweb Team
Thank you for providing the additional information. We understand how frustrating it must be to experience an unstable connection where the internet drops intermittently across all devices. A reliable connection is important, and this is certainly not the experience we want for our customers. Based on the details you've shared regarding the connection dropping, the red light flashing on the router, and the issue affecting all devices, we have requested that our Onboarding Team reach out and ensure everything is setup correct including addressing any additional connectivity concerns. The team will review the fault history and work with you to determine the cause of the intermittent connection.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 16:37
Official
Hi Muhammed,
Thank you for providing the additional information. We understand how frustrating it must be to experience an unstable connection where the internet drops intermittently across all devices. A reliable connection is important, and this is certainly not the experience we want for our customers. Based on the details you've shared regarding the connection dropping, the red light flashing on the router, and the issue affecting all devices, we have requested that our Onboarding Team reach out and ensure everything is setup correct including addressing any additional connectivity concerns. The team will review the fault history and work with you to determine the cause of the intermittent connection.
Kind regards,
Mweb Team
Thank you for providing the additional information. We understand how frustrating it must be to experience an unstable connection where the internet drops intermittently across all devices. A reliable connection is important, and this is certainly not the experience we want for our customers. Based on the details you've shared regarding the connection dropping, the red light flashing on the router, and the issue affecting all devices, we have requested that our Onboarding Team reach out and ensure everything is setup correct including addressing any additional connectivity concerns. The team will review the fault history and work with you to determine the cause of the intermittent connection.
Kind regards,
Mweb Team
MG
Muhammed G's updateReviewer Update
10 Sept 2026, 16:27You know without exaggerating it is almost 5 hours I am waiting for help from customer support and days you can count now when I lodged the complaint, still nothing resolved.
But as soon you want to make sale, you are fast. Worst company forever
But as soon you want to make sale, you are fast. Worst company forever
MG
Muhammed G's update10 Sept 2026, 16:27
Reviewer Update
You know without exaggerating it is almost 5 hours I am waiting for help from customer support and days you can count now when I lodged the complaint, still nothing resolved.
But as soon you want to make sale, you are fast. Worst company forever
But as soon you want to make sale, you are fast. Worst company forever
Mweb's replyOfficial
10 Sept 2026, 16:31Hi Muhammed,
We understand how frustrating it is to have spent almost five hours trying to reach Customer Support, especially when you’ve already been waiting days for your complaint to be resolved.We’d like to understand what you’re still waiting for assistance with so we can make sure the correct team addresses the matter. Please provide a brief description of the issue that remains unresolved, and we’ll assist with the appropriate next steps.Kind regards,
The Mweb Team
We understand how frustrating it is to have spent almost five hours trying to reach Customer Support, especially when you’ve already been waiting days for your complaint to be resolved.We’d like to understand what you’re still waiting for assistance with so we can make sure the correct team addresses the matter. Please provide a brief description of the issue that remains unresolved, and we’ll assist with the appropriate next steps.Kind regards,
The Mweb Team
Mweb's reply10 Sept 2026, 16:31
Official
Hi Muhammed,
We understand how frustrating it is to have spent almost five hours trying to reach Customer Support, especially when you’ve already been waiting days for your complaint to be resolved.We’d like to understand what you’re still waiting for assistance with so we can make sure the correct team addresses the matter. Please provide a brief description of the issue that remains unresolved, and we’ll assist with the appropriate next steps.Kind regards,
The Mweb Team
We understand how frustrating it is to have spent almost five hours trying to reach Customer Support, especially when you’ve already been waiting days for your complaint to be resolved.We’d like to understand what you’re still waiting for assistance with so we can make sure the correct team addresses the matter. Please provide a brief description of the issue that remains unresolved, and we’ll assist with the appropriate next steps.Kind regards,
The Mweb Team
MG
Muhammed G's updateReviewer Update
10 Sept 2026, 16:35Please go ask your team or pull out my chats. I really don't have strength for this.
My 5ghz still not working. Gareth from on-boarding called last week and promised that all will be fine but nothing is fine. Your system shows wifi is working bit we are struggling.
My 5ghz still not working. Gareth from on-boarding called last week and promised that all will be fine but nothing is fine. Your system shows wifi is working bit we are struggling.
MG
Muhammed G's update10 Sept 2026, 16:35
Reviewer Update
Please go ask your team or pull out my chats. I really don't have strength for this.
My 5ghz still not working. Gareth from on-boarding called last week and promised that all will be fine but nothing is fine. Your system shows wifi is working bit we are struggling.
My 5ghz still not working. Gareth from on-boarding called last week and promised that all will be fine but nothing is fine. Your system shows wifi is working bit we are struggling.
Mweb's replyOfficial
10 Sept 2026, 16:47Hi Muhammed,We understand your frustration, especially after you’ve already explained the issue and were expecting the 5GHz connection to be working by now.We’ve logged this with our Technical Team to investigate the 5GHz connectivity issue and the difference between the WiFi showing as working on our system and the difficulties you’re experiencing.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply10 Sept 2026, 16:47
Official
Hi Muhammed,We understand your frustration, especially after you’ve already explained the issue and were expecting the 5GHz connection to be working by now.We’ve logged this with our Technical Team to investigate the 5GHz connectivity issue and the difference between the WiFi showing as working on our system and the difficulties you’re experiencing.Kind regards,
The Mweb Team
The Mweb Team
MG
Muhammed G's updateReviewer Update
11 Sept 2026, 11:14Still no help and one thing is shocking that you are fast to answer here but I am still waiting for help on other channels
MG
Muhammed G's update11 Sept 2026, 11:14
Reviewer Update
Still no help and one thing is shocking that you are fast to answer here but I am still waiting for help on other channels
Mweb's replyOfficial
11 Sept 2026, 12:06Hello Muhammed,
Thank you for following up with us. We understand how frustrating it must be to still be experiencing the issue, especially when you're seeing responses here while waiting for assistance through other support channels. This is certainly not the experience we aim to provide. Remote changes have been made as part of the troubleshooting process. As a test, the 5GHz WiFi network name has been changed to "Mweb Test_5G", and the WiFi password has been set to your cellphone number.
Please try the following:
Restart the router.
Wait approximately 2 minutes for the router to fully reconnect.
If you have any WiFi extenders set up, please switch them off while testing.
Stand close to the router and check whether you can see the WiFi network named "Mweb Test_5G".
If possible, test on more than one device to confirm whether the network is visible.
Please let us know the outcome once you've completed the above checks, as this will help determine the next steps towards resolving the issue.
Kind regards,
Mweb Team
Thank you for following up with us. We understand how frustrating it must be to still be experiencing the issue, especially when you're seeing responses here while waiting for assistance through other support channels. This is certainly not the experience we aim to provide. Remote changes have been made as part of the troubleshooting process. As a test, the 5GHz WiFi network name has been changed to "Mweb Test_5G", and the WiFi password has been set to your cellphone number.
Please try the following:
Restart the router.
Wait approximately 2 minutes for the router to fully reconnect.
If you have any WiFi extenders set up, please switch them off while testing.
Stand close to the router and check whether you can see the WiFi network named "Mweb Test_5G".
If possible, test on more than one device to confirm whether the network is visible.
Please let us know the outcome once you've completed the above checks, as this will help determine the next steps towards resolving the issue.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 12:06
Official
Hello Muhammed,
Thank you for following up with us. We understand how frustrating it must be to still be experiencing the issue, especially when you're seeing responses here while waiting for assistance through other support channels. This is certainly not the experience we aim to provide. Remote changes have been made as part of the troubleshooting process. As a test, the 5GHz WiFi network name has been changed to "Mweb Test_5G", and the WiFi password has been set to your cellphone number.
Please try the following:
Restart the router.
Wait approximately 2 minutes for the router to fully reconnect.
If you have any WiFi extenders set up, please switch them off while testing.
Stand close to the router and check whether you can see the WiFi network named "Mweb Test_5G".
If possible, test on more than one device to confirm whether the network is visible.
Please let us know the outcome once you've completed the above checks, as this will help determine the next steps towards resolving the issue.
Kind regards,
Mweb Team
Thank you for following up with us. We understand how frustrating it must be to still be experiencing the issue, especially when you're seeing responses here while waiting for assistance through other support channels. This is certainly not the experience we aim to provide. Remote changes have been made as part of the troubleshooting process. As a test, the 5GHz WiFi network name has been changed to "Mweb Test_5G", and the WiFi password has been set to your cellphone number.
Please try the following:
Restart the router.
Wait approximately 2 minutes for the router to fully reconnect.
If you have any WiFi extenders set up, please switch them off while testing.
Stand close to the router and check whether you can see the WiFi network named "Mweb Test_5G".
If possible, test on more than one device to confirm whether the network is visible.
Please let us know the outcome once you've completed the above checks, as this will help determine the next steps towards resolving the issue.
Kind regards,
Mweb Team
MG
Muhammed G's updateReviewer Update
11 Sept 2026, 15:37Tested now, tried to connect my cellphone and after couple minutes router start flickering and internet gone. So please don't ask me to do other tests now. I have done enough tests from last 10 days. You can check on your system that I did login.
MG
Muhammed G's update11 Sept 2026, 15:37
Reviewer Update
Tested now, tried to connect my cellphone and after couple minutes router start flickering and internet gone. So please don't ask me to do other tests now. I have done enough tests from last 10 days. You can check on your system that I did login.
Mweb's replyOfficial
11 Sept 2026, 15:54Hello Muhammed,
Thank you for the update and for taking the time to perform the test. We understand how frustrating it must be to have been troubleshooting this issue.
To help us better understand the outcome of the changes that were made remotely, could you please provide a bit more clarity on the following:
When you mention that the internet "went gone" and the router started flickering, are you referring to:
These details will help us determine the next steps without repeating troubleshooting unnecessarily.
Kind regards,
Mweb Team
Thank you for the update and for taking the time to perform the test. We understand how frustrating it must be to have been troubleshooting this issue.
To help us better understand the outcome of the changes that were made remotely, could you please provide a bit more clarity on the following:
- Did the WiFi network "Mweb Test_5G" display on your device?
- Were you able to connect to "Mweb Test_5G" successfully?
- After connecting, was there internet access available at any point?
When you mention that the internet "went gone" and the router started flickering, are you referring to:
- The "Mweb Test_5G" WiFi network no longer displaying at all, or
- The WiFi network still displaying, but your devices are unable to connect to it, or
- The WiFi network displaying and connecting, but there is no internet access?
These details will help us determine the next steps without repeating troubleshooting unnecessarily.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 15:54
Official
Hello Muhammed,
Thank you for the update and for taking the time to perform the test. We understand how frustrating it must be to have been troubleshooting this issue.
To help us better understand the outcome of the changes that were made remotely, could you please provide a bit more clarity on the following:
When you mention that the internet "went gone" and the router started flickering, are you referring to:
These details will help us determine the next steps without repeating troubleshooting unnecessarily.
Kind regards,
Mweb Team
Thank you for the update and for taking the time to perform the test. We understand how frustrating it must be to have been troubleshooting this issue.
To help us better understand the outcome of the changes that were made remotely, could you please provide a bit more clarity on the following:
- Did the WiFi network "Mweb Test_5G" display on your device?
- Were you able to connect to "Mweb Test_5G" successfully?
- After connecting, was there internet access available at any point?
When you mention that the internet "went gone" and the router started flickering, are you referring to:
- The "Mweb Test_5G" WiFi network no longer displaying at all, or
- The WiFi network still displaying, but your devices are unable to connect to it, or
- The WiFi network displaying and connecting, but there is no internet access?
These details will help us determine the next steps without repeating troubleshooting unnecessarily.
Kind regards,
Mweb Team
MG
Muhammed G's updateReviewer Update
11 Sept 2026, 15:57Yes it appeared, I connected and as as I explained after few minutes router light starts flickering and internet goes away. I did everything as you said. Internet does work for few minutes
MG
Muhammed G's update11 Sept 2026, 15:57
Reviewer Update
Yes it appeared, I connected and as as I explained after few minutes router light starts flickering and internet goes away. I did everything as you said. Internet does work for few minutes
Mweb's replyOfficial
11 Sept 2026, 16:45Hello Muhammed,
Thank you for the update and for testing the connection. Based on your results, we can see that the "Mweb Test_5G" network is visible, that you're able to connect to it successfully, and that internet access is available initially before the connection drops a few minutes later. This is valuable information and confirms that further investigation is required.To ensure your query receives the necessary attention, a further escalation has been submitted and we've requested that the Technical Team follow up with you directly to investigate the issue in more detail and provide hands-on assistance. The team will use the latest test results as part of their assessment to determine the cause of the intermittent connectivity.
Kind regards,
Mweb Team
Thank you for the update and for testing the connection. Based on your results, we can see that the "Mweb Test_5G" network is visible, that you're able to connect to it successfully, and that internet access is available initially before the connection drops a few minutes later. This is valuable information and confirms that further investigation is required.To ensure your query receives the necessary attention, a further escalation has been submitted and we've requested that the Technical Team follow up with you directly to investigate the issue in more detail and provide hands-on assistance. The team will use the latest test results as part of their assessment to determine the cause of the intermittent connectivity.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 16:45
Official
Hello Muhammed,
Thank you for the update and for testing the connection. Based on your results, we can see that the "Mweb Test_5G" network is visible, that you're able to connect to it successfully, and that internet access is available initially before the connection drops a few minutes later. This is valuable information and confirms that further investigation is required.To ensure your query receives the necessary attention, a further escalation has been submitted and we've requested that the Technical Team follow up with you directly to investigate the issue in more detail and provide hands-on assistance. The team will use the latest test results as part of their assessment to determine the cause of the intermittent connectivity.
Kind regards,
Mweb Team
Thank you for the update and for testing the connection. Based on your results, we can see that the "Mweb Test_5G" network is visible, that you're able to connect to it successfully, and that internet access is available initially before the connection drops a few minutes later. This is valuable information and confirms that further investigation is required.To ensure your query receives the necessary attention, a further escalation has been submitted and we've requested that the Technical Team follow up with you directly to investigate the issue in more detail and provide hands-on assistance. The team will use the latest test results as part of their assessment to determine the cause of the intermittent connectivity.
Kind regards,
Mweb Team
MG
Muhammed G's updateReviewer Update
11 Sept 2026, 16:51Same story we are reaping, never happened in last 9 to 10 days and looks like never going to be resolved.
Ad I said earlier you guys very fast to answer on hellopeter but I waited hours and days on webchat and on WhatsApp but pillar to post. Thank you 😊
Ad I said earlier you guys very fast to answer on hellopeter but I waited hours and days on webchat and on WhatsApp but pillar to post. Thank you 😊
MG
Muhammed G's update11 Sept 2026, 16:51
Reviewer Update
Same story we are reaping, never happened in last 9 to 10 days and looks like never going to be resolved.
Ad I said earlier you guys very fast to answer on hellopeter but I waited hours and days on webchat and on WhatsApp but pillar to post. Thank you 😊
Ad I said earlier you guys very fast to answer on hellopeter but I waited hours and days on webchat and on WhatsApp but pillar to post. Thank you 😊
Mweb's replyOfficial
11 Sept 2026, 16:59Hello Muhammed,
We understand how frustrating it must be to continue experiencing this issue after days of troubleshooting and engaging through multiple support channels.
The matter has been escalated further to ensure it receives the necessary technical attention. The latest test results you provided have been included as part of the escalation, and the Technical Team has been requested to investigate further and provide direct assistance on the underlying cause of the intermittent connectivity.
Kind regards,
Mweb Team
We understand how frustrating it must be to continue experiencing this issue after days of troubleshooting and engaging through multiple support channels.
The matter has been escalated further to ensure it receives the necessary technical attention. The latest test results you provided have been included as part of the escalation, and the Technical Team has been requested to investigate further and provide direct assistance on the underlying cause of the intermittent connectivity.
Kind regards,
Mweb Team
Mweb's reply11 Sept 2026, 16:59
Official
Hello Muhammed,
We understand how frustrating it must be to continue experiencing this issue after days of troubleshooting and engaging through multiple support channels.
The matter has been escalated further to ensure it receives the necessary technical attention. The latest test results you provided have been included as part of the escalation, and the Technical Team has been requested to investigate further and provide direct assistance on the underlying cause of the intermittent connectivity.
Kind regards,
Mweb Team
We understand how frustrating it must be to continue experiencing this issue after days of troubleshooting and engaging through multiple support channels.
The matter has been escalated further to ensure it receives the necessary technical attention. The latest test results you provided have been included as part of the escalation, and the Technical Team has been requested to investigate further and provide direct assistance on the underlying cause of the intermittent connectivity.
Kind regards,
Mweb Team
MG
Muhammed G's updateReviewer Update
14 Sept 2026, 16:53I am still waiting and no help yet. But I can guarantee you that tou will be fast here with apologetic words but no outcome.
MG
Muhammed G's update14 Sept 2026, 16:53
Reviewer Update
I am still waiting and no help yet. But I can guarantee you that tou will be fast here with apologetic words but no outcome.
Mweb's replyOfficial
14 Sept 2026, 17:03Hello Muhammed,We understand why you feel this way, especially after waiting for assistance and not seeing a resolution despite the troubleshooting and escalation already completed. You’re looking for the intermittent connectivity issue to be fixed, not another response that leaves you waiting.The latest test results and the ongoing connectivity concerns have already been provided to the Technical Team for further investigation. We recognise that the important part now is getting the underlying issue addressed and the service working consistently.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Sept 2026, 17:03
Official
Hello Muhammed,We understand why you feel this way, especially after waiting for assistance and not seeing a resolution despite the troubleshooting and escalation already completed. You’re looking for the intermittent connectivity issue to be fixed, not another response that leaves you waiting.The latest test results and the ongoing connectivity concerns have already been provided to the Technical Team for further investigation. We recognise that the important part now is getting the underlying issue addressed and the service working consistently.Kind regards,
The Mweb Team
The Mweb Team
MG
Muhammed G's updateReviewer Update
16 Sept 2026, 16:55Still waiting and FYI, I was off today so manage to check that from morning minimum 9 to 10 times internet was out. In kast hour at least 3 to 4 times router was struggling to find internet.
And I know as soon month end comes you will be fast to debit but for the interne which st least I didn't receive half of the time. Thank you for your service.
And I know as soon month end comes you will be fast to debit but for the interne which st least I didn't receive half of the time. Thank you for your service.
MG
Muhammed G's update16 Sept 2026, 16:55
Reviewer Update
Still waiting and FYI, I was off today so manage to check that from morning minimum 9 to 10 times internet was out. In kast hour at least 3 to 4 times router was struggling to find internet.
And I know as soon month end comes you will be fast to debit but for the interne which st least I didn't receive half of the time. Thank you for your service.
And I know as soon month end comes you will be fast to debit but for the interne which st least I didn't receive half of the time. Thank you for your service.
Mweb's replyOfficial
16 Sept 2026, 16:59Hi Muhammed,We understand your frustration, especially after experiencing repeated connection drops throughout the day and still waiting for the intermittent connectivity issue to be resolved. We also recognise your concern about being charged for a service that has not been consistently available.We’ve submitted a follow-up to the Technical Team with the latest information regarding the repeated disconnections, requesting further attention to the ongoing issue. The team will review the matter and assist with the next steps towards resolving the connectivity problem.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Sept 2026, 16:59
Official
Hi Muhammed,We understand your frustration, especially after experiencing repeated connection drops throughout the day and still waiting for the intermittent connectivity issue to be resolved. We also recognise your concern about being charged for a service that has not been consistently available.We’ve submitted a follow-up to the Technical Team with the latest information regarding the repeated disconnections, requesting further attention to the ongoing issue. The team will review the matter and assist with the next steps towards resolving the connectivity problem.Kind regards,
The Mweb Team
The Mweb Team
MG
Muhammed G's updateReviewer Update
16 Sept 2026, 17:04Can you look at my 1st message to you and today's date? How many days more please???
MG
Muhammed G's update16 Sept 2026, 17:04
Reviewer Update
Can you look at my 1st message to you and today's date? How many days more please???
MG
Muhammed G's updateReviewer Update
17 Sept 2026, 10:50I can't attach something, otherwise I could show what router is doing now.
Are you going to sort it out or not please please please?
MG
Muhammed G's update17 Sept 2026, 10:50
Reviewer Update
I can't attach something, otherwise I could show what router is doing now.
Are you going to sort it out or not please please please?
MG
Muhammed G's updateReviewer Update
17 Sept 2026, 12:20I can't add video which I took from morning that how router is troubling and still no feedback from your technical team.
MG
Muhammed G's update17 Sept 2026, 12:20
Reviewer Update
I can't add video which I took from morning that how router is troubling and still no feedback from your technical team.
Mweb's replyOfficial
18 Sept 2026, 10:35Hi Muhammed,
We’re following up on your review as recent technical difficulties on HelloPeter affected our ability to respond to all reviews and comments received over the past 24–48 hours.
We appreciate your patience and recognise that a delayed response can be frustrating when you’re looking for assistance. If you still require help with anything raised in your review, please send us a private message. Our team will gladly review the details and assist as soon as possible.
Kind regards,
The Mweb Team
We’re following up on your review as recent technical difficulties on HelloPeter affected our ability to respond to all reviews and comments received over the past 24–48 hours.
We appreciate your patience and recognise that a delayed response can be frustrating when you’re looking for assistance. If you still require help with anything raised in your review, please send us a private message. Our team will gladly review the details and assist as soon as possible.
Kind regards,
The Mweb Team
Mweb's reply18 Sept 2026, 10:35
Official
Hi Muhammed,
We’re following up on your review as recent technical difficulties on HelloPeter affected our ability to respond to all reviews and comments received over the past 24–48 hours.
We appreciate your patience and recognise that a delayed response can be frustrating when you’re looking for assistance. If you still require help with anything raised in your review, please send us a private message. Our team will gladly review the details and assist as soon as possible.
Kind regards,
The Mweb Team
We’re following up on your review as recent technical difficulties on HelloPeter affected our ability to respond to all reviews and comments received over the past 24–48 hours.
We appreciate your patience and recognise that a delayed response can be frustrating when you’re looking for assistance. If you still require help with anything raised in your review, please send us a private message. Our team will gladly review the details and assist as soon as possible.
Kind regards,
The Mweb Team