TM
Thato M
1 reviews | Active since Feb 2017
05 Jun 2026, 14:43
Bad customer service
I app**** for a new fibre line and it was approved and my account was debited and but they say account is on hold.
Chat is useless they respond after 30 minutes and the chat exits when you move take a call.
Been holding on the phone for 1h45 minutes and still I’m number 2 in the queue
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
05 Jun 2026, 15:10Hi Thato,
We understand how frustrating it must be to be stuck trying to get assistance for your order while waiting on hold for so long without progress. When you’re trying to get connected, the process should feel quick and straightforward, not delayed and uncertain. We can confirm that the Sales Team has attempted to reach you, as they need to confirm the unit number to proceed with your order. Without this detail, the order may be placed on hold, which is why you’re seeing the current status.
To help move this forward without any further delays, please send us a direct message on Hello Peter with your full address and unit number, and we’ll ensure this is passed along so the order can continue.
We remain focused on getting your order back on track and ensuring your service is activated as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be stuck trying to get assistance for your order while waiting on hold for so long without progress. When you’re trying to get connected, the process should feel quick and straightforward, not delayed and uncertain. We can confirm that the Sales Team has attempted to reach you, as they need to confirm the unit number to proceed with your order. Without this detail, the order may be placed on hold, which is why you’re seeing the current status.
To help move this forward without any further delays, please send us a direct message on Hello Peter with your full address and unit number, and we’ll ensure this is passed along so the order can continue.
We remain focused on getting your order back on track and ensuring your service is activated as soon as possible.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 15:10
Official
Hi Thato,
We understand how frustrating it must be to be stuck trying to get assistance for your order while waiting on hold for so long without progress. When you’re trying to get connected, the process should feel quick and straightforward, not delayed and uncertain. We can confirm that the Sales Team has attempted to reach you, as they need to confirm the unit number to proceed with your order. Without this detail, the order may be placed on hold, which is why you’re seeing the current status.
To help move this forward without any further delays, please send us a direct message on Hello Peter with your full address and unit number, and we’ll ensure this is passed along so the order can continue.
We remain focused on getting your order back on track and ensuring your service is activated as soon as possible.
Kind regards,
Mweb Team
We understand how frustrating it must be to be stuck trying to get assistance for your order while waiting on hold for so long without progress. When you’re trying to get connected, the process should feel quick and straightforward, not delayed and uncertain. We can confirm that the Sales Team has attempted to reach you, as they need to confirm the unit number to proceed with your order. Without this detail, the order may be placed on hold, which is why you’re seeing the current status.
To help move this forward without any further delays, please send us a direct message on Hello Peter with your full address and unit number, and we’ll ensure this is passed along so the order can continue.
We remain focused on getting your order back on track and ensuring your service is activated as soon as possible.
Kind regards,
Mweb Team
TM
Thato M's updateReviewer Update
05 Jun 2026, 15:42Hi the full address is
246 Wildtuinpark Estate
Robert Broom Drive
Krugersdorp
1754
246 Wildtuinpark Estate
Robert Broom Drive
Krugersdorp
1754
TM
Thato M's update05 Jun 2026, 15:42
Reviewer Update
Hi the full address is
246 Wildtuinpark Estate
Robert Broom Drive
Krugersdorp
1754
246 Wildtuinpark Estate
Robert Broom Drive
Krugersdorp
1754
Mweb's replyOfficial
05 Jun 2026, 17:02Hi Thato,
Thank you for providing the details, we appreciate you taking the time to share this with us.
The information has been passed on to the Sales Team, who will update the network provider accordingly to ensure your order is corrected and can move forward without further delays.
If there’s anything further you’d like us to track or assist with, feel free to reach out via Hello Peter, and we’ll gladly stay involved.
Kind regards,
Mweb Team
Thank you for providing the details, we appreciate you taking the time to share this with us.
The information has been passed on to the Sales Team, who will update the network provider accordingly to ensure your order is corrected and can move forward without further delays.
If there’s anything further you’d like us to track or assist with, feel free to reach out via Hello Peter, and we’ll gladly stay involved.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 17:02
Official
Hi Thato,
Thank you for providing the details, we appreciate you taking the time to share this with us.
The information has been passed on to the Sales Team, who will update the network provider accordingly to ensure your order is corrected and can move forward without further delays.
If there’s anything further you’d like us to track or assist with, feel free to reach out via Hello Peter, and we’ll gladly stay involved.
Kind regards,
Mweb Team
Thank you for providing the details, we appreciate you taking the time to share this with us.
The information has been passed on to the Sales Team, who will update the network provider accordingly to ensure your order is corrected and can move forward without further delays.
If there’s anything further you’d like us to track or assist with, feel free to reach out via Hello Peter, and we’ll gladly stay involved.
Kind regards,
Mweb Team
TM
Thato M's updateReviewer Update
05 Jun 2026, 18:31Thank you for your assistance I’ll wait for the sales team to reach out
TM
Thato M's update05 Jun 2026, 18:31
Reviewer Update
Thank you for your assistance I’ll wait for the sales team to reach out
Mweb's replyOfficial
08 Jun 2026, 10:53You're welcome.
Mweb's reply08 Jun 2026, 10:53
Official
You're welcome.