MN
Mandla N
1 reviews | Active since Oct 2021
09 Mar 2026, 12:49
Bad Customer service
I recently installed Fibre but the cable to my house got damaged so I logged a call to get technicians to come replace it and that was 3 weeks ago. Till today no technicial came through even after sending pictures of the broken cable but instead they closed the call.
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Mweb's replyOfficial
09 Mar 2026, 12:53Hi Mandla, thank you for sharing your experience. We completely understand how frustrating it must be to wait three weeks for a technician to replace your damaged fibre cable, especially after providing supporting photos. Please be assured that a fault has been logged on your account, and our technical team will investigate the issue and arrange for the necessary repairs. You will be contacted once the matter has been reviewed and a technician is scheduled. We appreciate your patience while we work to resolve this and are committed to restoring your service as quickly as possible. U^
Mweb's reply09 Mar 2026, 12:53
Official
Hi Mandla, thank you for sharing your experience. We completely understand how frustrating it must be to wait three weeks for a technician to replace your damaged fibre cable, especially after providing supporting photos. Please be assured that a fault has been logged on your account, and our technical team will investigate the issue and arrange for the necessary repairs. You will be contacted once the matter has been reviewed and a technician is scheduled. We appreciate your patience while we work to resolve this and are committed to restoring your service as quickly as possible. U^