TM
Tb M
1 reviews | Active since Dec 2021
17 Mar 2026, 17:30
Bad Customer Service
I have been trying to get hold of Mweb for a month now, you say on the line until you run out of airtime, they don’t respond to the chat service that they offer, I’m loosing my patience with this company 😡😡
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Replies (1)
Mweb's replyOfficial
18 Mar 2026, 08:15Good morning , Tb. We understand how frustrating it can be to try reaching support over such a long period without success, especially when it involves using airtime and not receiving timely responses on chat. We recognise how this can impact your overall experience and test your patience, and we truly appreciate you taking the time to share this with us.
Your feedback is valuable, and we will be sharing it with our Customer Journey Team to help improve our support channels and overall service experience.
Kind regards,
Mweb Team
Your feedback is valuable, and we will be sharing it with our Customer Journey Team to help improve our support channels and overall service experience.
Kind regards,
Mweb Team
Mweb's reply18 Mar 2026, 08:15
Official
Good morning , Tb. We understand how frustrating it can be to try reaching support over such a long period without success, especially when it involves using airtime and not receiving timely responses on chat. We recognise how this can impact your overall experience and test your patience, and we truly appreciate you taking the time to share this with us.
Your feedback is valuable, and we will be sharing it with our Customer Journey Team to help improve our support channels and overall service experience.
Kind regards,
Mweb Team
Your feedback is valuable, and we will be sharing it with our Customer Journey Team to help improve our support channels and overall service experience.
Kind regards,
Mweb Team