Bad Customer Relations and Poor Service

We have been MWeb – Openserve customers since September 2018. In that time, the service has for the most part been OK however when things have gone wrong it is an utter nightmare trying to deal with MWeb. It is impossible to get through to their call numbers or their e-mails. The only way we have had any response has been by logging a “Query Ticket” online, and then the response times have been pathetically slow. We then considered upgrading the internet speed but found their sales service to be equally appalling when we sought assurance that the shocking service we had received thus far would be rectified. Without going into detail, sufficed to say that their response was the final straw and we have now cancelled their services and engaged a new ISP and Fibre Service Provider.