Bad customer experience.

I have been a loyal MWEB customer for four years, but I am now gatvol because I am unable to reach them. This is bad client service.

If you struggle or need help, you are completely on your own. There is no working email support, no proper contact method, and no way to reach them unless you pretend to be a "new customer" and call Sales. Even then, you sit as caller number 41 or some number higher than 30, waiting for 30 minutes to an hour for an answer.

MWEB does not care about existing customers. Their support is useless. I am now seriously considering moving to a better ISP who actually helps their clients.