ML
Martin L
1 reviews | Active since Oct 2023
08 Jun 2026, 14:02
Bad customer experie...
Bad customer experience when calling through,it takes forever to connect And my theory is that you want to discourage customers from using your customer service,which is bad
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Mweb's replyOfficial
08 Jun 2026, 14:14Hi Martin, we understand why you’d feel that way, especially when you're trying to get assistance and are faced with long wait times before reaching an agent.While the intention is never to discourage customers from contacting us, we recognise that extended delays can create that impression and lead to a frustrating experience. Your feedback highlights the impact that wait times can have, even when you're simply trying to get help with a query or issue.Thank you for sharing your experience and bringing this concern to our attention.Kind regards,
The Mweb Team.
The Mweb Team.
Best regards,
Mweb's reply08 Jun 2026, 14:14
Official
Hi Martin, we understand why you’d feel that way, especially when you're trying to get assistance and are faced with long wait times before reaching an agent.While the intention is never to discourage customers from contacting us, we recognise that extended delays can create that impression and lead to a frustrating experience. Your feedback highlights the impact that wait times can have, even when you're simply trying to get help with a query or issue.Thank you for sharing your experience and bringing this concern to our attention.Kind regards,
The Mweb Team.
The Mweb Team.
Best regards,