Bad Customer Care

We have not had any internet connection since the 1st of September at our offices. We have called Mweb customer care numerous times with no positive change, they just keep sending us back and forth between them and telkom. I was given a ticket number on the 4th of September, every time i call I keep being told that our ticket has been closed and it will be re opened, but still no internet connection. We are an organization which requires internet throughout the day since we have online meetings, but now we cannot even process simple payments and have been postponing meetings since the 1st. Nobody from Mweb is giving us a solid solution, nothing but empty promises, we were told that a technician will get back to us and we have been waiting for that call since. Our work has been affected terribly and I am very disappointed. Its Monday the 18th today and still no progress.