Bad Connection No Call Back

The reason we signed with MWEB is for a stable line consistency.<br> <br> For the last 3-4 weeks i have had a latency problem with MWEB that has not been resolved. First they thought it was a Telkom fault which after many tests that we (MWEB and i have run 3 weeks ago) the technician said it was definitely a fault on their side.<br> <br> I have had many promises of a \call back"since then and to date i have NOT received ONE such a call. <br> <br> Again today i called to report once again the trouble that i have with latency - they said it would be reported and that someone will give me a \""call back\"" - tonight at 8:00 i called again where they said that they do not know when they would be able to call me as they are fully booked tonight!!!??? What happened after my call15:22?<br> <br> My latency jumps from 14 to 976 to 657 to 54...HOW IS THIS POSSIBLE!? A company that \""PRIDES\"" itself with Customer Service - where is the service?<br> """