KN
Karabo N
1 reviews | Active since Jun 2022
03 Sept 2026, 12:23
Bad communication from them
They are quick to notify you of threatening to disconnect you for a debit order that bounced and failed but it was their problem the funds were in the bank I tried to live chat no responds yet it's called the live chat but no responds at all and I tried to call them and Thier calls needed an OTP to be addressed and my airtime even got depleted waiting for that SMS OTP these guys really seem to be loving money more than they are customers... when it comes to their communication... They're disappointing
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
03 Sept 2026, 12:42Hi Karabo,
We understand how frustrating it must be to experience difficulties with a debit order and then struggle to get the assistance you need through our support channels. Feeling unheard when trying to resolve an account issue is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the issue, including any reference numbers, the affected service, and the email address linked to your Mweb account. We'll gladly take a closer look and escalate the matter to the relevant team should further investigation be required.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers expect.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience difficulties with a debit order and then struggle to get the assistance you need through our support channels. Feeling unheard when trying to resolve an account issue is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the issue, including any reference numbers, the affected service, and the email address linked to your Mweb account. We'll gladly take a closer look and escalate the matter to the relevant team should further investigation be required.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers expect.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 12:42
Official
Hi Karabo,
We understand how frustrating it must be to experience difficulties with a debit order and then struggle to get the assistance you need through our support channels. Feeling unheard when trying to resolve an account issue is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the issue, including any reference numbers, the affected service, and the email address linked to your Mweb account. We'll gladly take a closer look and escalate the matter to the relevant team should further investigation be required.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers expect.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience difficulties with a debit order and then struggle to get the assistance you need through our support channels. Feeling unheard when trying to resolve an account issue is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with more details about the issue, including any reference numbers, the affected service, and the email address linked to your Mweb account. We'll gladly take a closer look and escalate the matter to the relevant team should further investigation be required.Your feedback regarding the communication and support experience will also be shared with our Service Quality Team for review and improvement, as we take all customer feedback seriously and remain committed to providing the level of service our customers expect.
Kind regards,
Mweb Team
Best regards,
KN
Karabo N's updateReviewer Update
03 Sept 2026, 13:07I am greatly disappointed on how your communication system works, you just keep sending sms's of threatening to suspend my service...for years now i have been debited monthly without interruption...today i get an sms stating my debit order was unsuccessful, I then checked on my bank account and found no transaction was attempted and i clicked on the link and made payment....then after i reached out to the live chat and a person by name ASANDA greets me with a deceiving warm welcome only to leave me cold in the chat yet it is a "live" chat...what live was there if nobody responded??? I tried calling and i am answered by an automated machine asking for my details to proceed with call and i then comp**** and the machine stated i am to await an otp to continue....no opt came...only when i drop the call the sms's comes after several minutes fighting with a machine...you guys should call your clients when it comes to finance...really disappointed i tell you ...
I dont have a reference number because your automated machine kept denying me access to speak to an agent as it metnioned i need an otp to speak to an agent...NewYorkYankeesThumbsDownGIFbyMLB.gif 3.35 MB
I dont have a reference number because your automated machine kept denying me access to speak to an agent as it metnioned i need an otp to speak to an agent...NewYorkYankeesThumbsDownGIFbyMLB.gif 3.35 MB
KN
Karabo N's update03 Sept 2026, 13:07
Reviewer Update
I am greatly disappointed on how your communication system works, you just keep sending sms's of threatening to suspend my service...for years now i have been debited monthly without interruption...today i get an sms stating my debit order was unsuccessful, I then checked on my bank account and found no transaction was attempted and i clicked on the link and made payment....then after i reached out to the live chat and a person by name ASANDA greets me with a deceiving warm welcome only to leave me cold in the chat yet it is a "live" chat...what live was there if nobody responded??? I tried calling and i am answered by an automated machine asking for my details to proceed with call and i then comp**** and the machine stated i am to await an otp to continue....no opt came...only when i drop the call the sms's comes after several minutes fighting with a machine...you guys should call your clients when it comes to finance...really disappointed i tell you ...
I dont have a reference number because your automated machine kept denying me access to speak to an agent as it metnioned i need an otp to speak to an agent...NewYorkYankeesThumbsDownGIFbyMLB.gif 3.35 MB
I dont have a reference number because your automated machine kept denying me access to speak to an agent as it metnioned i need an otp to speak to an agent...NewYorkYankeesThumbsDownGIFbyMLB.gif 3.35 MB
Mweb's replyOfficial
03 Sept 2026, 13:56Hi Karabo,
Feeling ignored on a live chat and encountering difficulties reaching support is certainly not the experience we aim to provide. We can confirm that the payment is reflecting successfully on your account. We appreciate the effort you made to ensure the account was brought up to date after receiving the notification.Your feedback regarding the communication, OTP process, live chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing the level of service our customers expect.Should you still require any further assistance or clarification regarding the account, please send us a direct message via Hello Peter and we'll gladly take a closer look and assist further.
Kind regards,
Mweb Team
Feeling ignored on a live chat and encountering difficulties reaching support is certainly not the experience we aim to provide. We can confirm that the payment is reflecting successfully on your account. We appreciate the effort you made to ensure the account was brought up to date after receiving the notification.Your feedback regarding the communication, OTP process, live chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing the level of service our customers expect.Should you still require any further assistance or clarification regarding the account, please send us a direct message via Hello Peter and we'll gladly take a closer look and assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 13:56
Official
Hi Karabo,
Feeling ignored on a live chat and encountering difficulties reaching support is certainly not the experience we aim to provide. We can confirm that the payment is reflecting successfully on your account. We appreciate the effort you made to ensure the account was brought up to date after receiving the notification.Your feedback regarding the communication, OTP process, live chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing the level of service our customers expect.Should you still require any further assistance or clarification regarding the account, please send us a direct message via Hello Peter and we'll gladly take a closer look and assist further.
Kind regards,
Mweb Team
Feeling ignored on a live chat and encountering difficulties reaching support is certainly not the experience we aim to provide. We can confirm that the payment is reflecting successfully on your account. We appreciate the effort you made to ensure the account was brought up to date after receiving the notification.Your feedback regarding the communication, OTP process, live chat experience, and overall support journey will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to providing the level of service our customers expect.Should you still require any further assistance or clarification regarding the account, please send us a direct message via Hello Peter and we'll gladly take a closer look and assist further.
Kind regards,
Mweb Team
Best regards,
KN
Karabo N's updateReviewer Update
03 Sept 2026, 14:04Unfortunately, it seems that all businesses take reviews on HelloPeter seriously, and it was ultimately the only way I could get your attention regarding this matter.It is unfortunate that it had to reach the point of a public review for my concerns to be acknowledged. I have no issue with the internet service itself. In fact, I have been a satisfied customer for years and have generally been happy with the service provided.My disappointment lies entirely with the communication and customer support experience. Receiving messages threatening suspension of my account over a failed debit order, when no debit attempt was visible on my bank account, was concerning. Matters involving customers' finances should be treated with urgency and care.What added to the frustration was the inability to obtain assistance. The live chat did not provide a response after the initial greeting, and the telephone system prevented me from reaching an agent due to the OTP process not functioning as expected. As a result, I was left with no practical way to discuss the issue despite making multiple attempts.I appreciate the confirmation that my payment has been received and that my account is up to date. However, I sincerely hope that feedback regarding the communication channels, support accessibility, and the handling of finance-related matters is reviewed and improved, as no customer should have to resort to a public platform to receive assistance.Kind regards,
Karabo Ntlailane
Karabo Ntlailane
KN
Karabo N's update03 Sept 2026, 14:04
Reviewer Update
Unfortunately, it seems that all businesses take reviews on HelloPeter seriously, and it was ultimately the only way I could get your attention regarding this matter.It is unfortunate that it had to reach the point of a public review for my concerns to be acknowledged. I have no issue with the internet service itself. In fact, I have been a satisfied customer for years and have generally been happy with the service provided.My disappointment lies entirely with the communication and customer support experience. Receiving messages threatening suspension of my account over a failed debit order, when no debit attempt was visible on my bank account, was concerning. Matters involving customers' finances should be treated with urgency and care.What added to the frustration was the inability to obtain assistance. The live chat did not provide a response after the initial greeting, and the telephone system prevented me from reaching an agent due to the OTP process not functioning as expected. As a result, I was left with no practical way to discuss the issue despite making multiple attempts.I appreciate the confirmation that my payment has been received and that my account is up to date. However, I sincerely hope that feedback regarding the communication channels, support accessibility, and the handling of finance-related matters is reviewed and improved, as no customer should have to resort to a public platform to receive assistance.Kind regards,
Karabo Ntlailane
Karabo Ntlailane
Mweb's replyOfficial
03 Sept 2026, 14:17 Thank you for taking the time to detail your experience, Karabo. We truly appreciate your feedback and have shared it with the relevant teams for review and necessary improvements.
Best regards,
Mweb's reply03 Sept 2026, 14:17
Official
Thank you for taking the time to detail your experience, Karabo. We truly appreciate your feedback and have shared it with the relevant teams for review and necessary improvements.
Best regards,