Bad communication from a connection company

I ordered a fibre service from Mweb on the 16th of September. To date they have never given me any feedback or update. I have had to call every single time for updates. Their WhatsApp chats are absolutely useless. From last week Monday I have been on hold whilst being transferred to the order fulfilment department having to refresh all day everyday because they are unavailable to assist. I phoned their number and I waited till my phone died on 2 occasions not spoken to anyone but on hold. I’ve sent emails but I’m always getting a generic email telling me they have received everything and they will communicate further.