KH
Karin H
1 reviews | Active since May 2017
26 Jun 2017, 09:01
bad communication
<p>I as a customer was not aware of the cost of the adsl line why must I pay Telkom for the line rental and on top of that pay for adsl line which was not mentioned ones not on contract or by the selling team . Please explain. I moved over to mweb to save costs thinking that the fixed amount was R199-99 now my bill is more a month then it was wen i was at telkom i am not happy ............</p> <p> </p>
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
27 Jun 2017, 13:00Good day KarHar
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and forwarded to the relevant persons to investigate.
They will be looking into your query and will be in contact with you as soon as they have concluded their investigation to provide you their findings.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply27 Jun 2017, 13:00
Official
Good day KarHar
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and forwarded to the relevant persons to investigate.
They will be looking into your query and will be in contact with you as soon as they have concluded their investigation to provide you their findings.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,