Bad client service when coming to connect and install fibre

Item: Mweb
Rating: 1
Author: Suenelda M

I am not impressed with mweb service at all. I paid R249 on the 09th December 2024 at 11h41 for fibre connection and installation to be done. I was connected and told I should wait atleast 14 working days to be connected and installed. I AM STILL NOT VONNECTED NOR HAS INSTALLATION BEEN DONE. I don't have internet from the 9th December 2024. I had so much hope that even I went to cancel my fibre on the 14th day expecting installation.

No installation or connection have been done. I am sitting without internet excess due to mweb's weak interest in me as a client.

How van I resolve this because I already sent am email to them and I have not recieved any responds.

Of mweb can do this now, tell me how will they treat their customer's in future

Helpful (0)

Replies (1)

Suenelda M's updateReviewer Update

09 Jan 2025, 07:18

I sent a email to mweb complaints 5days ago and they have not responded to my email. Can anyone advise further because I have been calling them the hole day yesterday as well but I get put on hold for more the 30mins and no one picks up, they rather drop the call on their end. This is perthetic...... imagine the hole Dec 2024 without internet and now it's January 2025 and still no internet installed from mweb

Suenelda M's update09 Jan 2025, 07:18

Reviewer Update