Bad bad service from Mweb and Vumatel

I am very disappointed in Mweb and Vuuma,

I paid for my Fibre installation on the 3rd of March, they were quick to call and ask for payment and installation date. The installation date was confirmed for the 6th March 25. Vuuma came and advised that there was a problem with the infrastructure, they did not give further info, I called both vuuma and mweb, no luck with getting through, I then started a live chat on mwebs app, they responded saying that Vuma a would be back at my premises on the 11th March, on that day I received a whatsapp message from a guy at vuma sayinh the following 'Hi there Llewellyn here from vuma i did some checks on the infrastructure outside and found an issue maintenance will have a look into it and have you scheduled then for the installation'

Nothing after that!!! I called and called started chats on mwebs app people keep redirecting me and no1 actually helps!!! Eventually I got through to Mwebs call centre on Friday and I asked that they give me options for LTE the one sales lady said they do not have anything within the same price range, I then asked to cancel my entire order for a refund, the lady said she will cancel it on her side and that my payment could take up to 14 days to reflect in my account, I said that's ok. But to date no confirmation of my order being canceled, I Called Vuma this morning to find out what's happening! Someone picked up I could barely hear him, had to put my phone on loud speaker to be able to hear him. He asked for my references /order number which I've given him, he put me on hold I was on hold for over 10 minutes then a bot spoke asking me to rate the damn Call!!! So I never even got feedback!! This is bull**** and I want my money back I'm going to take legal action I'm tired of chasing these poeple.