BAD BAD SERVICE

I've ordered a new line for my property in Morningside, Durban. I've paid the initial R249. I received the modem, however, it is not working. I'm still not connected. The request was to connect on 1 February. I've send thousands of emails but do not get any joy or feedback. Are you committed to client service? Are you committed to TCF (treat client fairly)? If you are, please advise next steps to have this resolved

So it seems like the chat is also not working... not manned by humans anyway. ?