1 reviews | Active since Apr 2018
BAD BAD BAD SERVICE AND LTE
I have been struggling since June with my LTE products and it is getting worst by the day. I changed over to LTE as they promised good service and signals. I got 2 LTE packages and paid for it every month but i had no luck. For almost 3 months noooooo telephones working and after 4 months MWEB Realized that my 1 LTE Was not activated. I hade to pay for 400g of data but used 6. Every time i am on the phone with someone they change my settings. In the beginning of September i received and email that CELL C will no longer be doing LTE, we have to change to Telkom, i agreed but yet another long story to get this activated. Now i have the Telkom LTE, but my phones and internet worked for a week and now it is off again. The problem that i have is that before i could log in remotely to see if data is depleted, now i have to be at the pc to check usage, but no internet, how do you check. I cannot check on my ipad as you can only check on the pc? After all this i was promised 1 mont free subscription, but this is not helping. It is currently costing me money to use my own phones and data to work. If MWEB is offline or don't have phones for 3 months, surely management will not be happy. MWEB is not a small company, and i guesss im a small company and not important, but this is not good. I have been with MWEB for many years but at the moment they are damaging my company. My clients are now coming to see if we are still open as they can never get hold of us. I have had Megan and Ryan at MWEB trying to help, but i need now someone to urgently solve this problem. Our debit orders are always on time, but currently i am paying for WHAT??? I can still add so much but it will take forever. Can someone please help
