Bad, bad, bad

Phoned them this morning with a wifi problem. Was told that loadshedding had killed my wifi router and I would need a new router. They said it would take 5 business days to order. I told them that that was not good enough as many people WFH and need their connection. The salesperson said there was nothing they could do. I rep**** by saying that if she worked there then there was something she could do as she could escalate the matter. She yawned. Then when I persisted, she dropped the phone on me. I decided to change ISP's, and phoned to cancel, and was told that I would be billed for June, despite my having cancelled before the 15th of the previous month. My new ISP has that cancellation policy: cancel before the 15th and only get billed for that month. If you're an MWEB subscriber, walk! There are better options out there.