Bad Attitude & Forcing Money for Unused Services

We have had terrible service from MWEB since the end of June. We contacted MWEB at the end of June to inform them that they need to place our account on hold as we had to move urgently and we will contact them as soon as we have a line up and running. The person my husband spoke to at the call center informed him that it would not be a problem to suspend the account until we contact them. First of all we are still being billed for July even though we have not used the line and informed them to suspend it, oh and best of all they also charging us for August and September, even though the line is still not active. We got our line up and running in the beginning of August, but as soon as we contacted MWEB they put us through to different departments and no one could help us. Finally my husband got through to someone in the Accounts Department and the lady informed my husband that we had to fill in form and they are not aloud to suspend and due to that we WILL BE LIABLE for the payments for July, August and September, which I feel is not fair as we informed them in time and we send an email off as the first contact informed us in June. How is it that MWEB is so backstabbing that they are forcing us to pay FULL amount for the NON service. They refuse to reconnect us unless we pay.