Bad and patheticv service

good day. i am very frustrated with MWeb. you guys when you want money you are fast to assist but your service is pathetic. it's been 2 days with no Wi-Fi and no service what's so ever. what ****es me off is the fact that my Wi-Fi after every 2 weeks is off for a day or 2 days with no indication as to why, firstly you guys say it's the router, then you say if we send a tech team out from Vodacom you will charge me i am really upset with this service. please can you assist me with my request. i need my Wi-Fi restored now not tomorrow today. my contact number is *** -Omar Goolam Mahomed. if I am not restored today, please cancel my contract with immediate effect.