Bad after sales experience

Mweb's after sales experience is the worst service I have ever experienced. The sale and contract was conclude on the 8th of Jan 2020, on the day I specifically stated the urgency for the Fibre as I work and study from my home. I was promised that my application will be escalated and should take 7 working days and a maximum of 14 working days. It is now the 3rd of February (Almost a month later) and I still dont have Fibre. I literally called in every other day to follow up every consultant has a different story. I asked to speak to management and I am continuously told that I must leave my details and a manager will contact, to date no one has called. Easily the worst service I have ever experienced. I would not recommend Mweb to anyone after this experience. ********** and Disgusting service.