Bad

Good day, I app**** for a fibre line at mweb, On 29th November. They send Vumatel to come install the Fibre line on 19 Desember. Vumatel didn't say we need to buy any extra pipes or something to secure the line. They let the Fibre line hang loose from underneath our roof!! Doesn't even look neat. So the very same night, a rat or something chewed on the line hanging loose from the roof. I send a photo to Vumatel, asking them what I must do... No reply. Phene them again, 2days after. They come to our house, and only said it's not their broblem. I must aply for new installation. I phoned Mweb asking them what to do. They said any installation near house is our problem. So I ask will they come and repair it. They didn't give a month free, like the ad said. I had to pay R906. So far. New Bill is R636. I haven't use the line since day I app**** for Fibre... Only paying them. I phoned multiple times but they still dond help me. I had telkom internet, that I had to cancel in order to have Fibre. Now I must still pay cancelation fee of R1900 to telkom and pay mweb!! Up to now, no one came to fix the line. Can't even cancel meweb, then they charges me R3500. So I am now stuck with a service I never used and telkom. It takes forever, to get hold of them. I want to know why didn't I get a free month and why must I pay for something I don't use, because the line is not connected