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Hi Emily,  We understand how frustrating the connection issues and long support wait times have been, especially while trying to get back online. We can see that you’ve since been in contact with our technical support team and that troubleshooting was completed successfully, with the connection now restored. It’s great to see the service is back up and running again. Your feedback around the delays in reaching support has been noted, as we understand how important timely assistance is when you’re without connectivity. The team will continue working to improve this experience. If anything changes or the connection becomes unstable again, please send us a direct message and we’ll gladly assist further. Kind regards,
 The Mweb Team