Backup service sucks.

<p>I have an email account with Mweb for more than 10 years now - it started as a Worldonline address and then through the merging continued with Mweb. The mail address consists of a main or account email address and then a personalised email address linked to the main account as an alias. This personalised address or alies is the one I have been using for all my personal communications, with my bank, used by anyone or any company that I dealt with, house doctor, car finance, etc.</p> <p> </p> <p>All of a sudden in the beginning of April this alies stopped working. When one sends an email to it, the result is an error message stating that there is a problem with the email server. I reported it via a phone call, they said that the account needs to be reset, which they will do and I should try again in a couple of hours. Did it, but no luck, same result. Phonet Mweb helpdesk again a couple of days later, went through the same scenario. They then could not fix it and decided to escalate it to another department. I then received a mail with a reference number and the assurance that it will be fixed urgently.</p> <p> </p> <p>Last communication I received was mid April, around the 18th, where they stated that they understand the urgency of the problem and are working on fixing it. Since then I sent them another email (on the 26th April 2017) querying the status of the fix, but no acknowledgement or reply. In the meantime the email still do not work.... They really know how to make a long term customer feel wanted!</p>