B618 LTE - A router unhappy

So we took out the deal with the B618 router and when the router arrived we had a out of box failure I spoke to the tech support and they advised me they Wil send me a new b618 router as it did give me problems on the same day it was delivered so I got the next day a call saying then I'll get a new B618. Router but we'll they wait for stock they Wil send me a loan b 315 router well I wait for my b618 router I was OK with that then this is were I got worried my outer aunt took out the same LTE - A with the free b 618 router and she got hers last week so I'm thinking why didn't we get the new replacement b618 router yet so on Friday I called your tech support and they told me the hardware department did advise that I Wil get my b618 router but don't know when I am scared ill only get it next year and I don't wanna wait that long this is unacceptable and I did hear the cut off date for deliverys if the routers is the 21st this is unacceptable I need my new b618 router urgent as this loan b 315 router is not working right if I don't get any feedback by next week or my new b618 router is not delivered before the cut of date then you can cancel this product and come get the router because I'm not gonna wait until next year to get my b618 router this is unacceptable that client is treated like this and when I called on to ask if my payment method could be changed to cash no one could help and that's unacceptable to and to top it off I'm not even getting my invoices emailed to my right email address to and my right email is ********** and on your website it shows a outer email I Wil attached a screenshot please remove the email this stll showing on my account and replaced it with ********** because now 2 emails are showing please fix this as well as it's not allowing me to remove the ********** email address I'm very unhappy with mweb