Axxess and Vumatel highlight Mweb and Vodacom's total INCOMPETENCE

I have complained once before about Mweb's 🤢 truly pathetic IVR and their abominable service 🤮, of course, being as arrogant and self satisfied as they are, they have not bothered to reply. I contacted Mweb over 10 days ago regarding installation of a fibre line to my residence. They ( and Vodacom 💩which services the fibre in my complex ) don't have to do very much as the fibre is already laid, all they have to do is install the fibre modem and activate the service, but they can't even get their act together to do this. Firstly Mweb demanded I EFT them the installation fee after they claimed the debit order against my account had failed, it had not, so now I have paid the fee TWICE which their pathetic systems have failed to recognise. Over and above this, they assured me installation would be done within 7 to 10 days, it's now 10 days since the application was initiated ⏱️ and the intransigent ***********S at Vodacom haven't even managed to call me to schedule installation. I am an IT professional, I depend on the internet to earn my living, every day I am without an internet connection I am unable to work and unable to earn my living. This is unacceptable. I wish to heaven I had chosen another ISP. I used Axxess as my service provider for years and they are flawless, unfortunately I could not transfer my fibre line with Axxess and so was forced to use Mweb. Mweb has been a disaster from the start. I rue the day I selected them, they are completely useless. Vumatel, which installed my last fibre line were superb, it took 2 days from application until my line was installed and functional, Vodacom is showing its complete lack of customer service and complete INCOMPETENCE. So much for Mweb winning ISP of the year, like so many other SA businesses, they probably bought the award.