Awful treatment of a loyal client

What a disgrace to be treated in this manner as a loyal client.

I recently moved house and had to take a new line and package with Mweb. Very quick to sell me a new product and of course debit my account, no problem.

The router was delivered as promised and Metro Fibre installed the new line few days later.

When the Metro Fibre contractor has finished i was told by them it will take up to 45 hours for the line to be active.....which I have now learnt is not the truth. I called Mweb this morning as it was past the 45 hours and was told that the line was not activated and she has now escalated and should take about 3 hours.

I called again this afternoon and was told it was still not active and they will escalate......o and by the way the escalation will take minimum 3 working days.

So now their installer gave me incorrect information, their consultant gives me the wrong advice and now I'm being told that it has been escalated and this will take minimum 3 days.

When I asked to speak to someone more senior...not an option When I asked if anyone at Mweb can contact Metro Fibre to activate the line..not an option.

As a client you NO access to anyone other than the consultant on the phone. They are not interested whether they are behind with the SLA's, or if their client was given the wrong information......as a client you need to suck it up and at their mercy.

Most of my family work from home so being without internet has been very stressful and as loyal client of Mweb, you have really let us down.

When a company won't......not cannot...but won't take accountability then you don't deserve to be in business.