AWFUL SERVICE FROM MWEB

Awful service and expierience with MWEB. They have to connect me with Internet and I already informed them in Aug that I need connection by end September more than 30 days has passed, and no connections, no technician has assisted and I have been calling every day for the past week. No feedback, no support, just someone at a call centre telling me it was escalated. Its pathetic even seeing I signed the contract with them already beginning Aug. I am wondering if I made the right choice moving from Vodacom to MWWEB as if there connection service is this awful how will the after service be. I am a totally new CLient..........URGHHHHHHHHHHHHHHHHHHHH!!!!!