AWFUL SERVICE FROM METROFIBRE AND MWEB

I am extremely disappointed by the lack of service delivery that Mweb and Metro fibre have shown me. I have been trying to get my wife sorted for the past 3 weeks and their service has been consistently awful. they are always giving me the run around in terms of why my wifi has not been activated but they still billed me at the end of the month and said they will follow up as to why I dont have fibre but nobody has reached out to me as of yet. I am extremely disappointed and unsatisfied with their service and I know they won't let me out my contract because of a cancelation clause. but what is the point because im still not getting fibre. I wish I signed with another service provider.