Awful service!

<p>In December we paid for and recieved a new router which conked out after a small surge, we reported it to mweb and recieved a dud "refurbished" router 2 weeks later. This then needed to be replaced as it was faulty from the start. The "new" router which we recieved 3 whole days ago has now just given up the ghost as well. We had our telkom line tested and all is in order there which meant it has to be this "new" router. However upon turning the router upside down, we then noticed that this "new" router was just another second hand refurbished router. Upon calling Mweb, I was then told that I now have to wait until next Tuesday before any technician will even contact me regarding this issue let alone fixing the issue. We have been without internet for almost a solid month, which is a problem since we run a business out of our home and have since had to put R800 worth of data onto a portable telkom ****le. My frustration levels are beyond!!!</p>