Awful awful

 Hi Stephen, Waiting on hold for 76 minutes only to have the call disconnect before receiving assistance would have been incredibly frustrating, especially after making repeated attempts to get support. We understand how exhausting that experience can feel, particularly when you’re already trying to resolve an issue urgently. This is not the level of service you should expect when reaching out for assistance, and we’d like the opportunity to look into what happened and help move this forward properly. Please send us a brief description of the issue you’re experiencing via direct message, along with your account details, so the team can investigate further and assist more efficiently without you needing to remain in long call queues again. Kind regards,
The Mweb Team