G
Gustaf
1 reviews | Active since Dec 2025
13 Apr 2026, 17:44
Awesome service so f...
Awesome service so far but need to improve on lead times on assisting customers
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Replies (2)0
Replies (2)
Mweb's replyOfficial
14 Apr 2026, 08:19 Hello Gustaf. Thank you for the great feedback and for sharing this with us. We’re really pleased to hear your experience has been a positive one so far. At the same time, your point on lead times is well noted. Quicker access to assistance is a key focus, and we are continuously working to improve response times across all support channels. We appreciate your support and your insight; it helps us refine the experience and keep delivering the level of service you expect.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply14 Apr 2026, 08:19
Official
Hello Gustaf. Thank you for the great feedback and for sharing this with us. We’re really pleased to hear your experience has been a positive one so far. At the same time, your point on lead times is well noted. Quicker access to assistance is a key focus, and we are continuously working to improve response times across all support channels. We appreciate your support and your insight; it helps us refine the experience and keep delivering the level of service you expect.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
14 Apr 2026, 08:19Hi Gustaf.It’s great to hear the service has been working well for you overall, and we really appreciate you calling out the experience around response times. Waiting longer than expected for assistance can take away from an otherwise smooth experience, and that’s something we’re actively working to refine.We’re continuously reviewing our support processes and capacity to reduce lead times and ensure you’re assisted as quickly as possible when you need help. In the meantime, using the Mweb app can often speed things up, whether it’s checking your connection status, logging a request, or tracking progress without needing to wait in a queue.If you ever find a delay impacting you directly, feel free to reach out via private message with your details and we’ll step in to prioritise and keep things moving.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 08:19
Official
Hi Gustaf.It’s great to hear the service has been working well for you overall, and we really appreciate you calling out the experience around response times. Waiting longer than expected for assistance can take away from an otherwise smooth experience, and that’s something we’re actively working to refine.We’re continuously reviewing our support processes and capacity to reduce lead times and ensure you’re assisted as quickly as possible when you need help. In the meantime, using the Mweb app can often speed things up, whether it’s checking your connection status, logging a request, or tracking progress without needing to wait in a queue.If you ever find a delay impacting you directly, feel free to reach out via private message with your details and we’ll step in to prioritise and keep things moving.Kind regards,
The Mweb Team
The Mweb Team