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Adele H

1 reviews | Active since Jun 2016

03 May 2017, 14:27

Awesome service from Melanie Brown

<p>I have to say that i have raved and ranted and every time Melanie Brown was so professional and helpful. I phoned this morning and spoke to a Makyla and her attitude was horrible and unhelpful and without checking she told me a lie and just dismissed me. Spoke to Melanie now and in 5 minutes i am a happy customer and my problem that was supposedly going to take 7 more days according to Makyla was sorted in exactly 5 minutes by Melanie. Thank you for your patience and i know i am a very difficult customer but you always calmed me down and answered my questions.</p>

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Replies (1)
Mweb
Mweb's reply04 May 2017, 12:08
Official

Good Day adelehoffman

Thank you for taking the time to provide us your positive feedback.

We really appreciate the kind words and are elated that your experience with our Technical team was positive.

I have escalated the feedback to the relevant management team to ensure that the consultant receive the plaudits she deserves and to investigate the issue regarding the incorrect info.

Please do not hesitate to contact us should you require any further feedback or assistance.

Kind regards
MWEB Client Services