AF
ANGELA F
1 reviews | Active since Dec 2011
15 May 2026, 09:27
AVOID MWEB IF YOU WANT A COMPANY YOU CAN CONTACT EASILY
Customer service is terrible. Trying to close my account a nightmare. No email, and when someone eventually answered my your call I was cut off. Have spent over R150 on airtime and still no result.
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Mweb's replyOfficial
15 May 2026, 09:52Hi Angela,
Trying to close an account should be a straightforward process, and when it turns into repeated dropped calls, long hold times, and personal cost in airtime, it understandably erodes trust and leaves you feeling let down. We recognise the effort you’ve already put in just to be heard.
We are here to help. A request has been logged with our Cancellations Team to reach out to you directly and assist with finalising your cancellation as a priority, so you’re not left chasing this any further.
If you require any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll ensure it’s noted and followed up.
Kind regards,
Mweb Team
Trying to close an account should be a straightforward process, and when it turns into repeated dropped calls, long hold times, and personal cost in airtime, it understandably erodes trust and leaves you feeling let down. We recognise the effort you’ve already put in just to be heard.
We are here to help. A request has been logged with our Cancellations Team to reach out to you directly and assist with finalising your cancellation as a priority, so you’re not left chasing this any further.
If you require any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll ensure it’s noted and followed up.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 09:52
Official
Hi Angela,
Trying to close an account should be a straightforward process, and when it turns into repeated dropped calls, long hold times, and personal cost in airtime, it understandably erodes trust and leaves you feeling let down. We recognise the effort you’ve already put in just to be heard.
We are here to help. A request has been logged with our Cancellations Team to reach out to you directly and assist with finalising your cancellation as a priority, so you’re not left chasing this any further.
If you require any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll ensure it’s noted and followed up.
Kind regards,
Mweb Team
Trying to close an account should be a straightforward process, and when it turns into repeated dropped calls, long hold times, and personal cost in airtime, it understandably erodes trust and leaves you feeling let down. We recognise the effort you’ve already put in just to be heard.
We are here to help. A request has been logged with our Cancellations Team to reach out to you directly and assist with finalising your cancellation as a priority, so you’re not left chasing this any further.
If you require any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll ensure it’s noted and followed up.
Kind regards,
Mweb Team