AVOID MWEB FIBRE !!!

Having an ABSOLUTELY HORRIFIC experience with MWEB & VUMATEL for my fibre installation in Morningside Durban currently.

My "Installation" was completed on the 11th of December and I am still without service yet I am being billed for something that has never been active since the installation date.

The only thing comparable to how AWFUL my experience with MWEB has been, is their call center's inability to take ownership and assist end users/clients with issues that are not of their making.

I have called MWEB religiously after the customary 48 hour activation period to explain my issue and after a week of calling, was told that the "object reference number" on my account was incorrect. After countless follow up calls on my part, I am now informed that my fibre line was connected to a junction box which was empty ??

I can assure perspective fibre shoppers that the bill I have been sent by MWEB is NOT empty.

Not a single manager or supervisor has called me back from MWEB despite numerous requests and I have been transferred to so many call centre agents in my brief history with MWEB, that I can take an attendance register of their call centre agents.

If you are possibly looking for a Fibre Solution in the Morningside area, my advice, use VOX or Cool Ideas