CA
Craig A
1 reviews | Active since Sept 2023
18 Sept 2023, 12:00
Authorization letter
I have had a payment issue and I have since payed my account for the 2nd time and now I have am R849 poorer. I have spoken to my bank and spent hours on the line with Mweb to no avail. My Connection is working but I still need an authentication letter from Mweb to say they have not received the payment on the 01/09 in order for capitec to give my money back and I have spent ALOT of money on this issue I just need Mweb to provide me that authorization letter and I get my money back and we go on with our lives. I really hope Mweb can resolve this ASAP. I am tired of calling you guys already. I need a manager to call me as soon as possible.
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Replies (2)CA
Craig A's updateReviewer Update
18 Sept 2023, 16:13I am yet to receive any acknowledgement of my complaint. No email no text no call absolutely nothing. It just shows you how they treat their customers
CA
Craig A's update18 Sept 2023, 16:13
Reviewer Update
I am yet to receive any acknowledgement of my complaint. No email no text no call absolutely nothing. It just shows you how they treat their customers
CA
Craig A's updateReviewer Update
19 Sept 2023, 13:30I think i should just leave this company because they are the reason I cannot feed my kids this month. No response nothing this is ridiculous. They honestly just don't care.
CA
Craig A's update19 Sept 2023, 13:30
Reviewer Update
I think i should just leave this company because they are the reason I cannot feed my kids this month. No response nothing this is ridiculous. They honestly just don't care.