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Evette L
1 reviews | Active since Nov 2020
11 Mar 2026, 12:07
Atrocious service
Their service is atrocious. I've been trying to get hold of them to change my email address because my business name has changed. You wait for hours on the phone, you cannot chat to someone on their website and they don't respond on Facebook. Bear in mind I've been with them for 10 solid years.
Helpful (0)
Replies (13)0
Replies (13)
Mweb's replyOfficial
11 Mar 2026, 12:20Hi Evette, thank you for reaching out and sharing your experience. We understand how frustrating it can be to try and update your email address and face long wait times for support, especially after being a valued customer for 10 years. You can change your email address directly on the Mweb website by logging in to My Account. For guidance on managing your account, you can also visit Mweb Help. If you need any further assistance or encounter any issues while making the change, please don’t hesitate to reach out to us, we’re here to help. We appreciate your patience and continued support. U^
Mweb's reply11 Mar 2026, 12:20
Official
Hi Evette, thank you for reaching out and sharing your experience. We understand how frustrating it can be to try and update your email address and face long wait times for support, especially after being a valued customer for 10 years. You can change your email address directly on the Mweb website by logging in to My Account. For guidance on managing your account, you can also visit Mweb Help. If you need any further assistance or encounter any issues while making the change, please don’t hesitate to reach out to us, we’re here to help. We appreciate your patience and continued support. U^
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Evette L's updateReviewer Update
11 Mar 2026, 15:56I would appreciate assistance in changing my email address. I've been sitting on the phone for 30 minutes again this afternoon trying to get assistance, besides being on the phone I've been on live chat. What the hell, why can't someone just call me instead. ***
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Evette L's update11 Mar 2026, 15:56
Reviewer Update
I would appreciate assistance in changing my email address. I've been sitting on the phone for 30 minutes again this afternoon trying to get assistance, besides being on the phone I've been on live chat. What the hell, why can't someone just call me instead. ***
Mweb's replyOfficial
11 Mar 2026, 16:07Please use the following link to update any account details: https://help.mweb.co.za/articles/account-and-billing/login-and-account-details/how-to-update-your-account-details
Mweb's reply11 Mar 2026, 16:07
Official
Please use the following link to update any account details: https://help.mweb.co.za/articles/account-and-billing/login-and-account-details/how-to-update-your-account-details
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Evette L's updateReviewer Update
27 Mar 2026, 09:40I still don't get any joy from mweb. They keep telling me the email I want for my business is taken, yet I am the person who chose that email address in March, received an sms the email is now registered yet they cannot assist me with login details
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Evette L's update27 Mar 2026, 09:40
Reviewer Update
I still don't get any joy from mweb. They keep telling me the email I want for my business is taken, yet I am the person who chose that email address in March, received an sms the email is now registered yet they cannot assist me with login details
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Evette L's updateReviewer Update
27 Mar 2026, 09:41I do not want links, I want someone to talk to. Links cannot talk
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Evette L's update27 Mar 2026, 09:41
Reviewer Update
I do not want links, I want someone to talk to. Links cannot talk
Mweb's replyOfficial
27 Mar 2026, 09:52Hi Evette, we completely understand how frustrating this has been, especially after trying to get help for your business email. We’ve located your account and can confirm that you have already been assisted by one of our representatives. The matter has now been escalated to our Sales team to provide further support.
If there’s anything still outstanding or any additional help you need, please let us know. We’ll guide you on the next steps and ensure you have the clarity and support you need moving forward.
Kind Regards,
The Mweb Team
If there’s anything still outstanding or any additional help you need, please let us know. We’ll guide you on the next steps and ensure you have the clarity and support you need moving forward.
Kind Regards,
The Mweb Team
Mweb's reply27 Mar 2026, 09:52
Official
Hi Evette, we completely understand how frustrating this has been, especially after trying to get help for your business email. We’ve located your account and can confirm that you have already been assisted by one of our representatives. The matter has now been escalated to our Sales team to provide further support.
If there’s anything still outstanding or any additional help you need, please let us know. We’ll guide you on the next steps and ensure you have the clarity and support you need moving forward.
Kind Regards,
The Mweb Team
If there’s anything still outstanding or any additional help you need, please let us know. We’ll guide you on the next steps and ensure you have the clarity and support you need moving forward.
Kind Regards,
The Mweb Team
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Evette L's updateReviewer Update
27 Mar 2026, 10:21Then get your sales team to give me a call. I'm sick and tired of calling and no one answers
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Evette L's update27 Mar 2026, 10:21
Reviewer Update
Then get your sales team to give me a call. I'm sick and tired of calling and no one answers
Mweb's replyOfficial
27 Mar 2026, 10:37Hi Evette, we completely understand how frustrating this has been, having to repeatedly call without a response can be extremely draining. Your request for the Sales team to contact you has been notedand escalated to the team to assist you further. We appreciate your patience and will continue to ensure your enquiry is tracked so that it receives attention.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 Mar 2026, 10:37
Official
Hi Evette, we completely understand how frustrating this has been, having to repeatedly call without a response can be extremely draining. Your request for the Sales team to contact you has been notedand escalated to the team to assist you further. We appreciate your patience and will continue to ensure your enquiry is tracked so that it receives attention.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
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Evette L's updateReviewer Update
27 Mar 2026, 11:16So once again the technical assistant drops the call on me while I'm busy chatting to her
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Evette L's update27 Mar 2026, 11:16
Reviewer Update
So once again the technical assistant drops the call on me while I'm busy chatting to her
Mweb's replyOfficial
27 Mar 2026, 11:45Hi Evette, we understand how frustrating it is to have a call disconnected while you were in the middle of a discussion. We’ve requested our Sales team to contact you directly to assist further and ensure your enquiry is addressed. Thank you for your patience, and we’ll make sure the team reaches out to guide you through the next steps.
Kind Regards,
The Mweb Team
Kind Regards,
The Mweb Team
Mweb's reply27 Mar 2026, 11:45
Official
Hi Evette, we understand how frustrating it is to have a call disconnected while you were in the middle of a discussion. We’ve requested our Sales team to contact you directly to assist further and ensure your enquiry is addressed. Thank you for your patience, and we’ll make sure the team reaches out to guide you through the next steps.
Kind Regards,
The Mweb Team
Kind Regards,
The Mweb Team
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Evette L's updateReviewer Update
27 Mar 2026, 16:18I'm so done being patient. I've been patient since the 11th March. How much more patient do you want me to be?
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Evette L's update27 Mar 2026, 16:18
Reviewer Update
I'm so done being patient. I've been patient since the 11th March. How much more patient do you want me to be?
Mweb's replyOfficial
27 Mar 2026, 16:21Hello Evette
Our teams will be in touch to further assist you ASAP.
Kind regards,
The Mweb Team
Our teams will be in touch to further assist you ASAP.
Kind regards,
The Mweb Team
Mweb's reply27 Mar 2026, 16:21
Official
Hello Evette
Our teams will be in touch to further assist you ASAP.
Kind regards,
The Mweb Team
Our teams will be in touch to further assist you ASAP.
Kind regards,
The Mweb Team
Mweb's replyOfficial
27 Mar 2026, 16:27Hi Evette, we understand how frustrating this wait has been, especially since you’ve been patient since the 11th March. We see that you have already been assisted by one of our Sales consultants, and your mailbox has been captured. If there’s any further support you need regarding this matter, please let us know and we’ll guide you on the next steps. Kind Regards,
The Mweb Team
The Mweb Team
Mweb's reply27 Mar 2026, 16:27
Official
Hi Evette, we understand how frustrating this wait has been, especially since you’ve been patient since the 11th March. We see that you have already been assisted by one of our Sales consultants, and your mailbox has been captured. If there’s any further support you need regarding this matter, please let us know and we’ll guide you on the next steps. Kind Regards,
The Mweb Team
The Mweb Team