PP
Philiswa P
1 reviews | Active since Aug 2023
09 Mar 2026, 16:44
ATROCIOUS SERVICE
If I could give zero stars I genuinely would. Please please please choose any other service provider but Mweb.
I placed an order and paid the delivery fee on the 3rd of March 2026. No confirmation email, no communication. RADIO SILENCE. I then reach out on the 5th of March to find out what is happening and I am told that my order is delayed due to proof of address. Nobody told me I needed to send/upload proof of address. There is no request to upload it when you're ordering. So I was supposed to guess that they need my proof of address???
Fine, I send the proof of address. I receive no confirmation of receipt and absolutely no movement in my order. Support via WhatsApp and their app and website do not respond. They do not update you on anything.
According to their website delivery takes up to 5 days. It's been 5 days and I have not received a single email/sms/message from Mweb. They just don't care.
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
09 Mar 2026, 16:52Hi Philiswa, thank you for sharing your experience. We understand how frustrating it must be to have your order delayed and not receive clear communication, especially after submitting your proof of address. Your case has been escalated to the relevant team, who will review your order and provide updates as soon as possible. Your feedback regarding communication and delays has also been shared with the team. We appreciate your patience while this is being resolved, and if you need any further assistance, we’re here to help. U^
Mweb's reply09 Mar 2026, 16:52
Official
Hi Philiswa, thank you for sharing your experience. We understand how frustrating it must be to have your order delayed and not receive clear communication, especially after submitting your proof of address. Your case has been escalated to the relevant team, who will review your order and provide updates as soon as possible. Your feedback regarding communication and delays has also been shared with the team. We appreciate your patience while this is being resolved, and if you need any further assistance, we’re here to help. U^
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Philiswa P's updateReviewer Update
09 Mar 2026, 16:58At this point I don't want to start a relationship with Mweb because clearly y'all operate in bad faith. I'm still holding on the chat line and whatsapp for an agent but a bad review gets a response in minutes??? Just cancel the order and return my money so I can order from a service provider that cares more about the level of service they provide their customers than their reputation.
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Philiswa P's update09 Mar 2026, 16:58
Reviewer Update
At this point I don't want to start a relationship with Mweb because clearly y'all operate in bad faith. I'm still holding on the chat line and whatsapp for an agent but a bad review gets a response in minutes??? Just cancel the order and return my money so I can order from a service provider that cares more about the level of service they provide their customers than their reputation.
Mweb's replyOfficial
09 Mar 2026, 17:01Our teams will email you regarding the order status and the next steps as soon as possible.
Mweb's reply09 Mar 2026, 17:01
Official
Our teams will email you regarding the order status and the next steps as soon as possible.
Mweb's replyOfficial
09 Mar 2026, 17:02Hi Philiswa, thank you for sharing your feedback. We understand your frustration with the delays and the difficulty in reaching an agent, and we appreciate the time you’ve taken to communicate your concerns. Our team will be reaching out to you to assist with your order and ensure that your request is addressed appropriately, including the cancellation and refund process. We value your feedback and are committed to resolving this matter. If you require any further assistance in the meantime, we’re here to help. U^
Mweb's reply09 Mar 2026, 17:02
Official
Hi Philiswa, thank you for sharing your feedback. We understand your frustration with the delays and the difficulty in reaching an agent, and we appreciate the time you’ve taken to communicate your concerns. Our team will be reaching out to you to assist with your order and ensure that your request is addressed appropriately, including the cancellation and refund process. We value your feedback and are committed to resolving this matter. If you require any further assistance in the meantime, we’re here to help. U^
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Philiswa P's updateReviewer Update
09 Mar 2026, 17:04When will your team reach out? Next year?
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Philiswa P's update09 Mar 2026, 17:04
Reviewer Update
When will your team reach out? Next year?
Mweb's replyOfficial
09 Mar 2026, 17:10Hi Philiswa, we understand how frustrating this situation has been and how long you’ve been waiting . Our team is actively reviewing your request and will reach out to you as soon as possible to assist. U^
Mweb's reply09 Mar 2026, 17:10
Official
Hi Philiswa, we understand how frustrating this situation has been and how long you’ve been waiting . Our team is actively reviewing your request and will reach out to you as soon as possible to assist. U^
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Philiswa P's updateReviewer Update
13 Mar 2026, 09:35Update: I informed your team that I have an ONT box already in the unit and gave them the serial number for it only for them to tell me ONCE AGAIN that my order is delayed due to address validation and they have no timeline for when this will be resolved. HOW CAN YOU NOT VERIFY THAT I HAVE VUMA FIBRE WHEN NI AM LITERALLY GIVING YOU THE ONT BOX SERIAL NUMBER??? AMKE IT MAKE SENSE PLEASE.
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Philiswa P's update13 Mar 2026, 09:35
Reviewer Update
Update: I informed your team that I have an ONT box already in the unit and gave them the serial number for it only for them to tell me ONCE AGAIN that my order is delayed due to address validation and they have no timeline for when this will be resolved. HOW CAN YOU NOT VERIFY THAT I HAVE VUMA FIBRE WHEN NI AM LITERALLY GIVING YOU THE ONT BOX SERIAL NUMBER??? AMKE IT MAKE SENSE PLEASE.
Mweb's replyOfficial
16 Mar 2026, 09:25Hello Philiswa. We understand how frustrating it is to experience delays despite providing your ONT serial number. As a follow-up, we have escalated your feedback directly to our Vumatel activations team. They will review your account and provide an update via email on the status and next steps as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply16 Mar 2026, 09:25
Official
Hello Philiswa. We understand how frustrating it is to experience delays despite providing your ONT serial number. As a follow-up, we have escalated your feedback directly to our Vumatel activations team. They will review your account and provide an update via email on the status and next steps as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
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Philiswa P's updateReviewer Update
16 Mar 2026, 09:47My order has finally been confirmed by both Vuma and Mweb. Thank you for the escalation.
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Philiswa P's update16 Mar 2026, 09:47
Reviewer Update
My order has finally been confirmed by both Vuma and Mweb. Thank you for the escalation.
Mweb's replyOfficial
16 Mar 2026, 10:11 Hello Philiswa. We understand how frustrating it is to experience delays despite providing your ONT serial number. As a follow-up, we have escalated your feedback directly to our Vumatel activations team. They will review your account and provide an update via email on the status and next steps as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply16 Mar 2026, 10:11
Official
Hello Philiswa. We understand how frustrating it is to experience delays despite providing your ONT serial number. As a follow-up, we have escalated your feedback directly to our Vumatel activations team. They will review your account and provide an update via email on the status and next steps as soon as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team