KD
KAREN D
1 reviews | Active since Mar 2009
15 Oct 2024, 15:16
ATROCIOUS
ALL I WANTED HELP WITH WAS TO CHANGE MY CELL NUMBER. TWO WEEKS LATER! AND I HAVE YET TO GET ASSISTED. I HAVE SENT THE FORM THAT WAS REQUIRED MORE THAN 4 TIMES. RIZAAN TELLS ME TO WAIT A FEW HOURS TO SEE IF I GET A REFERENCE NUMBER, IF I DID NOT GET A REFERENCE NUMBER SINCE I FIRST SUBMITTED ON THE 01ST OCTOBER, I KNOW I AM NOT GOING TO GET ONE NOW. AFTER ALMOST 45 MINUTES ON LIVE CHAT, NOTHING WAS RESOLVEFD. WORST CUSTOMER SERVICE EVER!!!!!!
Helpful (0)
Replies (1)0
Replies (1)KD
KAREN D's updateReviewer Update
22 Oct 2024, 09:29today is the 22nd October. I have now sent my OTP request change form numerous time to MWEB on the email address that Iwas provided with, spoke to multiple agemts and still no change to my cell number. I WILL BE TERMINATING MY CONTRACT WITH MWEB. ITS A REAL SHAME THAT *********** EMPLOYERS CAN DESTROY A COMPANY'S REPUTATION. AFTER SOM MANY YEARS OF SERVICE AND IT HAS TO COME TO THIS!!! NO WONDER SOUTH AFRICAN BUSINESSES CANNOT AMKE IT COZ THEY HAVE ZERO CUSTOMER SERVICE TRAINING.
KD
KAREN D's update22 Oct 2024, 09:29
Reviewer Update
today is the 22nd October. I have now sent my OTP request change form numerous time to MWEB on the email address that Iwas provided with, spoke to multiple agemts and still no change to my cell number. I WILL BE TERMINATING MY CONTRACT WITH MWEB. ITS A REAL SHAME THAT *********** EMPLOYERS CAN DESTROY A COMPANY'S REPUTATION. AFTER SOM MANY YEARS OF SERVICE AND IT HAS TO COME TO THIS!!! NO WONDER SOUTH AFRICAN BUSINESSES CANNOT AMKE IT COZ THEY HAVE ZERO CUSTOMER SERVICE TRAINING.