MM
M M
1 reviews | Active since Jan 2018
11 Mar 2026, 11:12
Atrocious customer service - there's no way to speak to a technician!~
What terrible service - they upgraded their mail system a few weeks ago, which caused me to lose quite some time deleting emails from my inbox (tens of thousands of them , which I long since deleted, all returned - and i had no way of recalling which were in my inbox already). THe problem now is that I have problems sending mails to a particular domain, since their "upgrade" . |This domain happens to be my office mail, which is very disruptive. BUT they do not answer . I can't sit on the phone for 90 minutes to go from "number 40" in the list, and as of now I've waited 40 minutes for the web-chat to respond, with no end in sight. This is absolutely unacceptable service/
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Replies (5)0
Replies (5)
Mweb's replyOfficial
11 Mar 2026, 11:18Hi M, thank you for reaching out and sharing the difficulties you’ve been experiencing. We understand how disruptive it is to have issues sending emails to your office domain, especially after the recent mail system upgrade, and how frustrating the long wait times for support must be.
We have requested our technical team to look into this matter and assist with resolving the issue. They will review the email functionality and work to ensure you can send messages without further disruption.
We appreciate your patience while the team investigates and works on a solution. U^
Mweb's reply11 Mar 2026, 11:18
Official
Hi M, thank you for reaching out and sharing the difficulties you’ve been experiencing. We understand how disruptive it is to have issues sending emails to your office domain, especially after the recent mail system upgrade, and how frustrating the long wait times for support must be.
We have requested our technical team to look into this matter and assist with resolving the issue. They will review the email functionality and work to ensure you can send messages without further disruption.
We appreciate your patience while the team investigates and works on a solution. U^
MM
M M's updateReviewer Update
11 Mar 2026, 11:33A generic, vanilla, probably AI-generated response. Not good enough,
MM
M M's update11 Mar 2026, 11:33
Reviewer Update
A generic, vanilla, probably AI-generated response. Not good enough,
Mweb's replyOfficial
11 Mar 2026, 11:45Hi M, we understand how you feel and want to assure you that our technical team is looking into this, and we’re committed to restoring your email functionality as quickly as possible. We’ll follow up with you directly as soon as there’s a resolution. U^
Mweb's reply11 Mar 2026, 11:45
Official
Hi M, we understand how you feel and want to assure you that our technical team is looking into this, and we’re committed to restoring your email functionality as quickly as possible. We’ll follow up with you directly as soon as there’s a resolution. U^
MM
M M's updateReviewer Update
12 Mar 2026, 11:42I waited 24 hours for the website chat, and no response. Nor has Mweb contacted me directly as was promised in the above response. Very hard to find poorr customer care than this in a private company.
MM
M M's update12 Mar 2026, 11:42
Reviewer Update
I waited 24 hours for the website chat, and no response. Nor has Mweb contacted me directly as was promised in the above response. Very hard to find poorr customer care than this in a private company.
Mweb's replyOfficial
12 Mar 2026, 12:20Hi M. Our team would like know about the issue regarding sending to your domain email. Please send us a direct message on Hello Peter with:
- Your company’s domain email address
- A detailed description of what happens when you try to send emails
- A copy of the full error message, if any
This will help us investigate and assist you more effectively.
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 12:20
Official
Hi M. Our team would like know about the issue regarding sending to your domain email. Please send us a direct message on Hello Peter with:
- Your company’s domain email address
- A detailed description of what happens when you try to send emails
- A copy of the full error message, if any
This will help us investigate and assist you more effectively.
Kind regards,
Mweb Team