Atrocious customer service

I reviewwd Mweb yesterday and had no commumication from their side. I once again phoned and 8.30 this morning and held on for 20 min. I had to explain my isdue again to Xolane that did not want to take ref no MWB***1 and spoke over me. He said the same as Jason yesterday that he cannot give me escalion time as to when issue will be resolved. Then tried putting me through to a different depart but instead of doung that...still on my airtime...they clearly disconnected the call on purpose. Worst SP wvet...horrific customer service. Pathetic....not even a call or update as to what is happwning. Rating of 1 star does not even warrant the atrocious service from MWEB ...they deserve a minus somwthing and should not be in business or upscale their consultants...making them more reachable and increase their TAT and communication to clients...PATHETIC